Lead Engineer - Network Operations
Virtela Technology Services Incorporated
Mumbai, India
2d ago

1. PRE-REQUISITE :

  • Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP)
  • Hands on experience in MPLS, QoS and VoIP.
  • Hands on experience for network troubleshooting in LAN and WAN environment.
  • Strong Technical and subject matter expertise in at least one or more of the following specialties :
  • Juniper / Juniper EX4200 / Cisco Routers
  • WAN Optimizers(Riverbed, Juniper, Citrix)
  • Wireless
  • Nexus Switches, VSS
  • Alcatel 7750SR-c12
  • Cisco GSRs
  • Catalyst 3750 / 4948
  • Cisco Catalyst 3560
  • Understanding and expertise on security products (Firewall / IPS / SIEM / SIM / IVE / SA / Proxy) and Linux
  • Provide comprehensive maintenance plans for change management review and approval, implement according to plan.
  • Manage and Support MPLS backbone spanning across globe
  • 2. RESPONSIBILITIES :

  • Support the operations of advanced IP network / security services and take escalations from Level 1 and Level 2 engineers and as directed by Operation Managers
  • Working experience in a fast paced Network Operation environment
  • Experience in Remote troubleshooting and diagnosis of network connectivity issues
  • Working with a variety of customers and vendors (some technical some non-technical)
  • Must be able to communicate technical jargon to non-technical people
  • Receive calls from customers and work trouble tickets to resolve customer escalated network and security issues
  • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
  • Perform complex changes on the Network and Security devices
  • Work with Hardware / Software Vendors to resolve problems
  • Work a rotating shift schedule
  • Manage Global Operations Center shifts and exchange handoff between various shifts
  • Manage daily work distribution for Global Operations Center
  • Become SME for few priority customer accounts and to be proactive to improve customer service.
  • Train and mentor engineers.
  • Participate in various Network and Security projects. Participate on weekly / monthly / quarterly service review calls with customers.
  • Contribute in providing appropriate content for the weekly / monthly / quarterly service report
  • Perform other duties as assigned.
  • 3. TRAINING AND CERTIFICATION REQUIRED FOR JOB

  • CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE is desirable.
  • 4. EXPERIENCE :

    7+ years relevant experience

    5. EDUCATION :

    Bachelor degree in Electronics / Computers / IT preferred

    6. TECHNICAL AND OTHER SKILLS :

  • MS Office proficiency
  • Aptitude and desire to learn advanced IP network services
  • ITIL process awareness
  • Apply
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