Concept Manager
Lifestyle
Chennai
54d ago

SUMMARY

Responsible for day to day operations of respective department including achieving o sales targets, maintaining high level of customer service, retail standards, display and merchandising, liaising to maintain & review stock levels & people management

Retail Operation

Accountability of day to day operations of appointed section

Maintain department standards

Housekeeping & cleaning of departments

Security of stocks

Dept Checklists are maintained every day.

Consolidation of best sellers & clearing of broken range.

Be personally available to customers.

Liaising with MCs & Warehouse in charge for Stocks.

Customer Service

Available for customers at all times and not engaging in merchandising during peak hours.

Attentive to customer needs & providing personalized service.

Ensure Meet, Greet & Direct guidelines are adhered to & approach customers with a smile.

Reporting customer complains to managers for further action.

Product Knowledge

Thorough knowledge of stocks in section / department.

Thorough knowledge of brands / sub-groups / suppliers / categories, options & features of the product.

Providing information of missing items / loss of opportunity.

Retail Standards

Department is always clean, neat, tidy, dust free & stain free.

Usage of right fixtures and not overcrowding the section with extra fittings.

Ensure cartons, plastics, paper and trolleys are not lying around.

Ensuring damage merchandise is not on display at all times.

Maintain density of stocks on arms and shelves.

Correct size cubes / stickers & hangers are used in all merchandise.

Back store & floor should be ready for customers well before shop opening hours.

Fixture maintenance & ensuring fitting height & spacing is maintained.

Ensuring discipline & hygiene standards are maintained on the floor

Display & Merchandise

Liaising with VM, ACM / CM & ensuring in-store displays are up to date & fresh.

Products are arranged in brand / story / collection.

Checking of Merchandise includes visual displays, mannequin display, stacking, ensure proper size cube / stickers / tags on merchandise, check on steaming, etc.

Display of relevant signages / visuals & changing when not relevant.

Shuffling of products from wall units to gondola or stands when the range is broken.

Display to be changed post consultation with ACM / CM.

Inventory management & Security

Ensure merchandise is received from warehouse in correct quantity from warehouse & other shops & duly acknowledged.

Ensure stocks are well replenished. No arms / shelves are empty.

Ensure Consolidations are done on best sellers & broken ranges.

Monitoring of slow movers and provide timely feedback.

Ensure all stocks are security tagged.

Ensure movement of stocks is documented cross merchandising b / w Concepts, Warehouse, Suppliers & inter-location.

Global count / perpetual inventory variance are well within the prescribed norms.

Contributing ideas to control pilferages & reporting to Managers if any unusual activities on floor

Ensure all supplier returns are done within stipulated time

Ensure that all damage stocks are sent back to WH as per norms.

Workplace Services

Consistent qualitative feedback on merchandise.

Reports on defective & damage stocks.

Constantly monitor competitor activities.

Recommendations / suggestions on clearing of slow moving stocks.

Ability to train staff on department with regards to product knowledge, merchandising, Retail Standards, consolidation & reports.

Market Intelligence and feedback

Salary : INR 4,00,000 - 7,00,000 P.A.

Industry : Retail / Wholesale

Functional Area : Sales, Retail, Business Development

Role : Retail Store Manager

Employment Type : Permanent Job, Full Time

Keyskills : SalesInventory ManagementPeople ManagementCustomer ServiceMarket Intelligence

Desired Candidate Profile

Doctorate - Doctorate Not Required

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