Practice Management - Director
Oracle
BENGALURU, KARNATAKA, India
1d ago

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

The Customer Service Director is responsible for delivery of departmental results for support operations through successful direction of line managers and their staff within the department.

You will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality / productivity improvement efforts, understanding and conveying strategies of the Oracle Support Services organization, and positioning the organization within support and Oracle.

Specific Requirements

  • BA / BS degree or equivalent experience; Computer Science or Math background preferred
  • 15+ years of IT consulting / management experience, with IT Transformation experience in customer-facing roles
  • Experience managing and delivering enterprise IT projects
  • 5+ years leading (Product, Technology, Engineering) delivery teams
  • Experience growing and developing a software service organization to support scaling business needs. Experience in managing an organization of several hundred employees.
  • Hands on working experience in dealing with recruitment partners and vendors.
  • Strong experience with making data driven decisions in a complex and ambiguous environment
  • Global expertise in creating, implementing and scaling recruiting process, systems and talent pipelines
  • Possess deep talent and tech recruiting experience & working knowledge of broader Human Resources functional areas
  • Be a strong and inspirational leader who can partner with key clients to find win-win solutions
  • Show experience in a complex business and the ability to work in a matrix organization
  • Possess the personal qualities and professional experience to quickly gain credibility across the organization
  • Motivate and guide people to achieve near and long term outcomes
  • Possess strong stakeholder management skills including the ability to effectively consult, negotiate, resolve conflict and influence change
  • Possess strong leadership and coaching skills, and demonstrated evidence of managing team performance
  • As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    The Customer Service Director is responsible for delivery of departmental results for support operations through successful direction of line managers and their staff within the department.

    You will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality / productivity improvement efforts, understanding and conveying strategies of the Oracle Support Services organization, and positioning the organization within support and Oracle.

    The Director will be responsible for all aspects of the respective US Client Relations organization, including the direction of department senior managers and their staff.

    A large component of this job is to translate departmental goals into performance objectives for each line manager and measure departmental and individual performance against plan.

    To accomplish this goal, you will jointly develop and implement an employee development plan for each line manager and recommend strategies for improvement areas.

    Your role will also include approval for salary and bonus recommendations as well as approving all personnel decisions (including hiring, promotion, transfer, compensation, and disciplinary action).

    Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met.

    Ability to influence thinking or gain acceptance of others in sensitive situations.

    About Us

    Diversity and Inclusion : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.

    Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

    In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

    Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.

    The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.

    We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

    At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.

    We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.

    to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work.

    It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer : Oracle is an Equal Employment Opportunity Employer

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
  • Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  • Which includes being a United States Affirmative Action Employer
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