The Alexa Data Services (ADS) organization is engaged in the data processing to support the voice recognition for Alexa, the cloud-based service that powers devices like Amazon Echo, Echo Show, Echo Plus, Echo Spot, Echo Dot, and more.
The Alexa service is always getting smarter, both for features, and for natural language understanding and accuracy. Because Alexa s brains are in the AWS cloud, she continually learns and adds more functionality, every hour, every day.
Come build the future of the voice-recognition for Alexa with us.
The Knowledge Management team is responsible for driving high quality training content for ADS data associates located across the globe.
This includes creating engaging process and tool content, including instructor led training, eLearning and self-paced learning, blended learning, virtual classroom design, building tool kits and study guides, and performance support aids for all ADS global sites.
Are you passionate about the customer experience Do you like to create high impact training curriculum Alexa Data Services (ADS) is looking for innovative learning professionals to design engaging training curriculum for our frontline data associates
As a Sr. Instructional Designer, you will create and continuously improve learning programs using an array of creative approaches that inspire learners and drive productivity and accuracy.
You will work closely with the North America based team and as such will adapt your schedule to overlap with some North American hours (at least from 7am-12pm EST).
In this role, you will :
Manage, coach and mentor a team of 3 instructional designers and lead them in delivering learning material
Work with program managers, subject matter experts (SMEs), and other key stakeholders to identify content areas for course development and course standardization, design overall program model and define deliverables against required timelines
Conduct stakeholder and SME interviews to determine, recommend and document project instructional standards, learner engagement strategies and evaluation plan
Lead end-to-end ownership of curriculum development for eLearning content
Design and develop course content, included but not limited to, measurable learning objectives, scenarios, simulations, progress checks, performance evaluations, reference glossaries, and knowledge assessments
Design and develop appropriate testing and assessments
Utilize ADDIE, SAM, Kirkpatrick and other recognized models to rapidly design, develop and publish engaging course content and learning activities for ILT, online and virtual modalities with continuous evaluation / improvement cycles for the course content
Revise and rewrite course content based on data illustrating ROI or efficacy of training modules
Upload, test and maintain content to an LMS
Review tooling and training deliverables being created
Lead efforts for continuous improvement of instructional design and training processes
May manage contractors on larger projects
International travel may be required up to 10%, Experience successfully managing a team of instructional designers and supporting their success and growth
Relevant experience in an instructional design role
Strong communication skills, both written and verbal
Program and project management with organizational skills to manage multiple, complex initiatives at a time
Demonstrated experience designing and developing training materials in all modalities, including ILT, e-learning, video
Experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees
Experience explaining complex topics to a novice audience
Demonstrated working knowledge of eLearning development tools such as Captivate, Articulate Studio / Storyline, Camtasia, Vyond, Adobe Photoshop / Illustrator, or Flash
Experience with coordination and organization for global initiatives
Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes
Demonstrated adult learning implementation and experience driving performance through impactful training
Demonstrated proficiency in assessing training effectiveness and ROI to stakeholders and leaders
A work sample demonstrating your experience and skill using course authoring tools and ID theory will be required as part of the hiring process
Business English skills both verbal and written
Experience with internationalization and localization Experience in instructional design within related field (big data, speech and language data, etc.) a plus
Bachelors or Master s Degree in Instructional Design, Education Technology, or similar field
Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate
Experience creating technical / tool training for systems-based learning
Fluency (verbal and written) in French, Italian, German, Spanish, Portuguese, and / or Japanese