Senior Software Engineer/Financial Crime Risk IT
HSBC Group
Hyderabad, Telangana, India, Asia Pacific
38d ago

JD :

  • Provide three tier (L1, L2, L3) support to all applications and provide assistance to all end users.
  • Proactively identify any issues in production via automated monitoring, history of production issues and trends.
  • Maintain schedule jobs and perform troubleshoot on processes.
  • Analyze all vendor applications and provide operational support.
  • Administer and implement all new systems and ensure transition of plans to production.
  • Provide training to various onshore and offshore associates and assist with expert knowledge on all production processes.
  • Document all production applications and resolve all application issues and answer all requests.
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
  • Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
  • Maintain effective relationships with various system administrators and development teams.
  • Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
  • At least 2+ Yrs. prior Production Support experience in follow the sun model.
  • Expertise in at least one of the below :
  • Strong Mainframe (MVS), Cobol, JCL IBM DB2, Java knowledge is required
  • Good Knowledge of Shell Scripting, Control M
  • Knowledge of Incident Management & Problem Management is mandatory.
  • Production support ticketing knowledge is an advantage (Remedy, Jira, SQL Assistant, Blade logic, Splunk, MuleSoft, App Dynamics, GitHUB Knowledge / Websphere etc.)
  • Excellent communication skills in both Oral and Written communication.
  • Any Graduate .

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