ØResponsiblefor providing technical assistance and support related to computer systems,hardware,
ØRespondsto queries, runs diagnostic programs, isolates problem, and determines andimplements solution
ØMusthave good technical knowledge and be able to communicate effectively tounderstand the problem
and explain itssolution
ØTheymust also be customer-oriented and patient to deal with difficult customers
ØThegoal is to create value for clients that will help preserve the company’sreputation and business
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