Senior Manager - Quality
19h ago
source : Shine

Senior Manager - Quality

Gurgaon, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it.

Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of Senior Manager, Quality

  • In this role, you will be responsible for responsible for identifying improvement opportunities to deliver business impact for clients by improving business processes, solving problems, and driving change within the organization using relevant LSS &
  • digital tools and methodology.


  • Independently lead the high impact projects needed to deliver on business outcomes
  • Drive LSS vibe through Engagement drives & mentoring Leans & GBs
  • Identify opportunities to deliver on committed productivity, productivity improvement in accounts through continuous improvement (CI) lever
  • Drive stabilization for new transitions - metric identification, measurement system set & reporting set up, CI roadmap design, risk assessment
  • Identify digital led transformation opportunities in existing relationships
  • Deploy risk control & best practice framework
  • Drive deployment of digital ops infra tools
  • Qualifications

    Minimum qualifications :

  • Graduate, preferably - MBA or an Engineering background or any other disciplines with Analytical / Statistics / Digital
  • Experience in working with relevant function in growing organizations
  • Prior experience in having led projects Digital, LSS, Domain led, consulting, analytics, preferred
  • Preferred qualifications

  • BPO / Shared service experience, Domain expert in F&A processes or Banking, preferred
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