Sr. Analyst
Merck
Bangalore, Karnataka, India
7h ago

Your Role :

The specialist manages on a daily basis; product and application inquiries to support sales directly or indirectly and ensures these are treated with the level of reactivity according to the needs.

  • Provide scientific responses to the more complex advanced analytical, chemistry questions and solutions to customers’ research problems by utilizing scientific knowledge and available resources, consulting with more experienced scientists when necessary.
  • To maintain the image of company as a source of scientific information, to function as a leader in Life Science and High Technology, and to promote our obsession with service.
  • Enhance our product information databases by documenting technical information from customer interactions.
  • Recommend products based on customer needs and research interests.
  • Compliant Management- Act as a customer advocate and ensure that customer complaints are understood, recorded in the quality system and ensure a good advancement of the complaint process and a high-quality analysis and customer response
  • Document errors and information the responsible department for changes in company electronic and printed publications.
  • Document all customer interactions and requests for new products.
  • Contribute to company / department operations and process improvement efforts.
  • Recommend and participate in process improvement studies.
  • Actively participate on intra- and inter-departmental teams as assigned.
  • Miscellaneous duties and tasks as assigned.
  • Exemplary attendance and adherence to schedule.
  • Who you are : Education :

    Education :

    MSc Chemistry or Organic Chemistry (General Chemistry, Pharmaceutical chemist, Biochemistry) or Any life Science degree

    Experience :

    4-6 years in R&D / Lab / Institute Technical services of life science or chemical industry.

    Previous work experience should be from a fast-paced, changing and growing organization either as

  • LAB QC / QA or
  • R&D LAB Technician or
  • Technical support
  • Previous positions / jobs

  • Chemistry specialist from R&D area, Chemical Synthesis
  • Analytical QC and RD Lab.
  • Experienced professionals in Food production, Pharmaceutical Production; testing labs, Life science specialist from R&D area, academy experience
  • Method development experience
  • Product specialist, technical support, Quality control supervisor in Life Science area
  • Technical Skills / Competencies :

  • Technical skills
  • Solve queries on time with content in your response that allows us to resolve the claims of our clients. Ability to present solutions in friendly-user language
  • Agility, good communication, teamwork, innovative, listening, responsibility and engagement
  • Ability to transfer knowledge, knowledgeable, leadership, empowerment, result oriented, Team working spirit
  • Highly Analytical mind
  • Proactive
  • Manage time efficiently
  • Analytical & problem-solving ability
  • Customer centric orientation
  • Knowledge of ISO preferred
  • Behavioural Competencies :

  • Excellent verbal and written communication skills. Understand the basics and needs of good communication in the process.
  • Advanced in Interpersonal skills, Problem solving, Planning & execution.
  • Proficient in Customer orientation, Business acumen and Leading change.
  • Should be flexible to work in European Time Zone

    What we offer : With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons.

    We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.

    Join us and bring your curiosity to life!

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