Analyst / Senior Analyst - Centralised Quality Control - MP Processing/Closing/Underwriting
ISGN
Bangalore, India
1d ago

POSITION PURPOSE :

Quality Analyst will perform the Quality Check on the production process (Processing / Closing / Underwriting) with effective sampling methods to check the quality of production and identify areas of improvement.

RESPONSIBILITIES :

  • Identify the minimum quality requirements for respective process
  • Perform quality check and production as per the agreed Quality check parameters requirements
  • Provide constructive feedback to associates
  • Work as an individual contributor with minimum support from Management
  • Be proactive to take new initiative and drive it to completion
  • Track and maintain feedback received from internal and external customers
  • Provide Root Cause analysis on feedback received from Client
  • Identify and recommend actions to minimize errors
  • Utilization of sampling methods, tools and analysis techniques
  • Conducting weekly calls with operations managements
  • Identify process improvements and automations
  • Performing quality audits to identify the gaps of other quality checking process
  • Perform calibrations sessions with Client and operations team as per agreed frequency
  • Work closely with Ops / Delivery team members to meet their Quality targets. When applicable, coach / mentor Ops team members on corrective &prevent action plans to meet and maintain goals / SLAs.
  • Performs other duties as required by Supervisor / Management.
  • Essential Functions
  • The above statements are intended only to describe the general nature of the job, and should not be construed as an all-

    inclusive list of position responsibilities.

    POSITION QUALIFICATIONS :

    Education :

  • Any Graduation / Bachelor’s Degree in Business or equivalent field.
  • Minimum of 1 years experience in fast-paced Mortgage Industry with an in-depth understanding of QA methodologies, tools, related techniques, and ability to document and implement
  • Apply
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