POSITION PURPOSE :
Quality Analyst will perform the Quality Check on the production process (Processing / Closing / Underwriting) with effective sampling methods to check the quality of production and identify areas of improvement.
Identify the minimum quality requirements for respective process
Perform quality check and production as per the agreed Quality check parameters requirements
Provide constructive feedback to associates
Work as an individual contributor with minimum support from Management
Be proactive to take new initiative and drive it to completion
Track and maintain feedback received from internal and external customers
Provide Root Cause analysis on feedback received from Client
Identify and recommend actions to minimize errors
Utilization of sampling methods, tools and analysis techniques
Conducting weekly calls with operations managements
Identify process improvements and automations
Performing quality audits to identify the gaps of other quality checking process
Perform calibrations sessions with Client and operations team as per agreed frequency
Work closely with Ops / Delivery team members to meet their Quality targets. When applicable, coach / mentor Ops team members on corrective &prevent action plans to meet and maintain goals / SLAs.
Performs other duties as required by Supervisor / Management.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-
inclusive list of position responsibilities.
POSITION QUALIFICATIONS :
Any Graduation / Bachelor’s Degree in Business or equivalent field.
Minimum of 1 years experience in fast-paced Mortgage Industry with an in-depth understanding of QA methodologies, tools, related techniques, and ability to document and implement