The opportunity
This is a unique opportunity for someone looking to manage one or more Suppliers of an ecosystem of professional services suppliers (Application development and Support).
The ecosystem manages about 2500 contractors, delivering from about 10 countries to a range of high-end EY Technology solutions across 100+ project engagements with program management experience managing Supplier delivery
looking to be part of and being able to adapt to a structured and high performing team that has been constantly evolving in alignment to EY’s purpose of Building a Better Working World self-motivated to be constantly on their toes to manage the ever-dynamic landscape of demand and delivery self-motivated, pragmatic and thrives in the environment of demanding stakeholders looking to work with global and diverse Suppliers and EY Stakeholders
Your key responsibilities
Manage Performance
Encourage and guide Suppliers in excelling ecosystem benchmarks, thought leadership and continuous improvements
Manage Supplier delivery performance working closely with project delivery teams. Supplier service is predominantly agile based project delivery
Manage Supplier demand fulfilment performance
Manage Supplier on alignment to EY’s commercial objective (preferred commercial model, low cost locations)
Support Procurement and contract discussions, including defining underpinning contract requirements, performance criteria, milestone plans, commitments, and deliverables
Be able to advise on contracting (commercial models, SLAs, KPIs), as required
Manage Relationship
Responsible for management of the overall relationship of assigned Supplier(s) across EY Technology including management and reporting on Supplier performance
Consolidates, monitors, and measures overall performance of the Supplier(s) across the entire Supplier relationship through definition and execution of process for evaluating the Supplier(s) against planned measures
Chair and scribe KERs Key Engagement Reviews’ meetings with Business / EY program directors, procurement team and other key stakeholders to proactively understand and track Supplier(s) performance at each engagement level
Run six monthly Customer Satisfaction surveys, process results and drive methodological performance reporting and improvements
Chair and scribe MRR - Monthly Relationship Review’ meetings with Supplier(s) account management team and EY sponsors with a clear objective to drive performance improvement
Be able to present a holistic and fair view of relationship and drive focused improvement
Escalates key performance issues and critical failures to the Professional Services ecosystem leader. Instigate and ensure the execution of service improvement plans
Support in the maturity of the strategic Supplier Management vision, charter, objectives, program, and value metrics
Manage Contracts and Reporting
Manage Contract Obligation tracking and reporting, leveraging on the state-of-the-art contract management tool and SES enablement / PMO team
Manage Finance related obligations and levers including discounts, service credits, earn backs, etc
Publish monthly relationship scorecard based on feedback from a wide customer base across multiple key projects and engagements across various technology towers and service lines within EY
Support publishing ecosystem dashboard, other exec reporting and governance forums
Enable Suppliers
Enable Supplier(s) including contractor onboarding, Supplier connectivity solutions, invoice payment delays
Accountable for integration of the Supplier(s) into EY processes and support dependencies between other organizations / Suppliers
Collaborate with wider operational support functions across Technology, Finance, SCS and SES enablement function
Look at every opportunity to identify transactional / operational tasks to transfer to SES enablement team
Skills and attributes for success
Problem solving skills
Strong relationship skills
Strong commercial acumen
Excellent written and verbal communication skills
Excellent reliability and accountability
Excellent business and IT industry awareness
Experience working in a multicultural global environment
Experience working and manging in a global virtual team construct
To qualify for the role, you must have
Experience in IT Supplier management with specific experience in managing agile, devops based Supplier delivery
Exposure to managing projects, programs, and full awareness of project methodologies
Awareness of project management systems, tools, and quality management system
Commercial / PMO awareness on project SOWs, change controls
Experience in Methodological Performance Management and driving continuous improvements
Contract Management - Commercial awareness including commercial models, SLAs, KPIs, earn backs, multipliers, ratchets etc (project delivery related)
Ideally, you’ll also have
Awareness of Enterprise quality management system, metrics will be an advantage
Experience in IT Supplier management of Annuity / Managed services contract
Certification in project / program management
What we look for
Client centricity
Identify opportunities for challenging status-quo
Strong methodical, detailed, and quality approach
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland, and the UK and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy.
From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines.
In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.
Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 
