Support Specialist L1
SoftwareONE
IN, HR, IN
1d ago

Overview

Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.

We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.

Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

Responsibilities

  • Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics.
  • This includes IT-Infrastructure and Business Applications e.g. Navision, MS CRM, Web Portal, MS SharePoint, Code42, FTP, Skype for Business etc.

  • NOC Monitoring.
  • Windows Imaging / Reimaging Task.
  • User Access Management tasks in Active Directory (User Creation / Deletion / Modification). Similarly, for Exchange, Skype for Business, O365, AWS, Azure and other Business Accounts, etc.
  • Software Deployment via ENTEO Tool.
  • Register and resolve all IT related 1st level / 2nd level incidents and requests.
  • Collection and documentation of best-practice / processes and other technical process.
  • Escalation of unresolved or non-1st level tickets to the next level support.
  • Ensuring end user satisfaction by providing best in-class customer services.
  • Qualifications

  • IT Service Desk Specialist must have Bachelor degree i.e. BCA, B-Tech or relevant technical Degree or Diploma.
  • Should have minimum 2 years of proven experience in IT-Service Desk or 1st level support.
  • Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Other languages e.
  • g. German, Spanish will be add-ons.

  • Knowledge and working experience in any one of the following areas under cloud computing (AWS, Azure, O365), certification will be add-on.
  • Experience in NOC Monitoring to proactively monitor and escalate application, system, and network incidents to ensure maximum availability and performance.
  • Good knowledge of Server Technologies, Networking, Automation Tool (MS Orchestrator) and Scripting (PowerShell etc.).
  • Hands-on experience with Active Directory, User Creation / Deletion etc. Knowledge of Exchange and Skype for Business Management Console, will be add-ons.
  • Hands-on experience end user applications e.g. MS Outlook, Skype for Business, Anti-Virus, FTP, LAN / WAN, VPN, Citrix, OS / System troubleshooting.
  • Strong knowledge in Windows 10 and MS Office client technologies is a must.
  • Knowledge and working experience of Best Practice concept ITIL / ITSM, certification will be add-on.
  • Very sound knowledge with IT Remote Support and tools e.g. LogMeIn In / Team Viewer
  • Apply
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