Junior Customer Service Officer (ce/ha)
Panasonic India Pvt. Ltd
Ghaziabad
2d ago
source : Shine

Candidate must be Bsc / B.Tech-Electrical with 2 - 4 years of experience in customer service operation in Consumer Durable industry

Major Responsibilities

Tracking of Open Complaints

Channel Support & Escalation Management

Resolution of Sales VOC, Customer VOC ,

Trade & Service Center Visit ,

Handle trade queries,

Customer queries Resolution up to Satisfaction

Daily working on Spare part Operations reports for all pending calls and updating the status to RSM

Service Deliverables : KPI management at ASCs across territory

Managing MSL across ASCs in territory,

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