Ecommerce Customer Care Representative- Chat & Email
TTEC
Ahmedabad, Gujarat, India
28d ago

Email or Web Chat Customer Service Representative

Join us at TTEC (formerly Motif Inc.) where we welcome Customer Service Representatives who have a passion for helping others.

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible.

And we trust you already have the necessary ingredient that can’t be taught an upbeat and supportive nature that will shine through as you help customers dream big.

You’ll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

What you might be doing on a typical day :

  • Receive and respond to customer inquiries concerns over email, chat or the web
  • Maintain and support customer cases and inquiries through satisfactory completion
  • Wow customers with your ability to answer their questions and solve their problems with professionalism
  • Ultimately you will provide excellent customer service that keeps the customer coming back
  • Online Customer Service Champions, like you, receive :

  • Fun, talented and witty teammates
  • Knowledgeable, supportive and engaged leadership
  • Family-friendly environment
  • Career-growth and lots of learning opportunities for aspiring minds
  • Diverse, inclusive and community-minded organization
  • And yes all the competitive pay and benefits that’d you’d expect (and some that just might surprise you)
  • The basic stuff you’ll need :

  • Superior customer service skills and team work
  • Ability to solve complex situational problems and independently make decisions based on available information and experience
  • Exceptional written business communication skills
  • Computer savvy with Microsoft office skills
  • Higher secondary school certification required, college degree preferred
  • The passion and drive to make a difference
  • Experience in a service industry such as BPO, call center, hospitality, retail or other customer service-oriented organization preferred
  • Must live in or willing to relocate to Ahmedabad (assistance provided)
  • We are family :

    Being bold, passionate and real. It’s what connects us here at TTEC. Does this describe you too? If so, we hope you’ll join us! Here, you’ll find a place where you can be your confident, genuine self and work with a team as passionate as you are about making a positive impact.

    You’ll connect with other friendly faces who are committed to their work, have a sense of purpose, and can handle adversity with humor and grace.

    We support and encourage each other to succeed and love what we do. And did we mention that we are fun, talented and witty (and modest)? We’re all that too.

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