Senior Technical Consultant- Technical Support Expert
Orange Business Services
Navi Mumbai, India
6d ago

About the role

Troubleshoot and resolve any hardware, software or configuration related incidents

Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer

Responsible for leading any planned scheduled maintenance activities.

Able to lead any incident calls with OEM technical support and provide any inputs required for restoration.

Key Spoc for Incident & Change Management

Effective Ticket handling to adhere Agreed SLA.

Mentor & Hand hold L1 Teams and enhance their performance

Act as a key SPOC for Critical & Major Incidents

Take initiatives in learning & evaluating new Network Technology & Tools

Effective coordination & communication with end customer to have high CSAT.

Co-ordination with customer and providing timely updates whenever required.

About you

5-6 years of related experience in Customer facing Organization from the SI domain.

Implementation and Troubleshooting experience on Cisco Call Manager / CME / Session management edition & UCCX.

Implementation and Troubleshooting experience on Cisco Voice gateway / Video Gateways, on SIP, H323 , MGCP & TDM Voice .

Implementation and Troubleshooting experience on WebEx Calling, WebEx team, Unified Mobility & Cisco Business edition .

Implementation and Troubleshooting experience on Cisco Expressway (E&C) and integration with Third Party calling tools.

Implementation and Troubleshooting experience on Cisco CMS & CMR and integrting with third party like Microsoft

Implementation and Troubleshooting experience on Cisco Telepresence Server, TMS SX Series & EX Series.

Implementation and Troubleshooting experience on Cisco UCS Server & VMware vSphere Esxi 5.5 to 6.7 .

Ability to work in 24X7 Environment.

Additional information

Technical & Functional Skills & Certifications

CCNP-Collaboration .

Certified ITILv3 Foundation Preferred

education, qualifications


Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


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