Assistant Vice President - EUC Lead
Genpact
Gurgaon, India
6d ago

Responsibilities

  • Experience in driving a large team, leading the team remotely across geographies and evaluate the performance
  • Guide and influence successful delivery of service in accordance with service level agreements / contracts / user experience / leadership guidance implementing a process for supervising progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational performance.
  • Design, implement and supervise Performance Management to enable employees and teams understanding of the goals assigned and to identify how individual and team outputs contribute to the achievement of the function objectives
  • Confirm the project has met Service Delivery and Operations acceptance criteria in relation to People, Processes and Technology prior to inclusion to operations.
  • Supply to improving customer support by actively responding to queries and handling complaints
  • In-depth knowledge and experience of running / supporting / handling key EUC products like Windows 10, MS office, O365
  • Understanding of Microsoft imaging technologies like MDT, SCCM / Tanium, Microsoft AD environment, Group policies, infrastructure services like DHCP / DNS / FW's, thin client management and support
  • Exposure and knowledge of MDM tools like Airwatch / Microsoft Intune
  • Knowledge of security tools like AV, Firewall, Encryption, DLP, Tanium, Proxy
  • Working and conceptual Knowledge of Desktop Virtualization products like Citrix Xen Desktop / Xen app / VDaaS
  • Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is vital
  • Excellent in Coordination with multi-functional teams and vendors for evaluation / rollout of new technologies
  • Build a relationship with business partners
  • Innovative and solutioning demeanor
  • Qualifications

    Minimum qualifications

  • B-Tech, MCA or MBA IT from a reputed university
  • Experience in IT Infrastructure with a focus on customer service and having overall experience in a similar industry
  • Microsoft Certified System Engineer (MCSE), CCNA and ITIL Foundation certified
  • Good interpersonal skills
  • Preferred qualifications

  • Prior managerial experience including training and mentoring of manager, engineers, partners and ven
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