Ernst & Young Global Limited
Kochi, Kerala, IN
6d ago

Job Summary :

Reporting directly to the DevOps Cloud Engineering Lead, the Shared Business DevOps Cloud Engineer is responsible for participating in scrum team based activities that are assigned to incubation group.

The role is responsible for providing subject matter expertise in relation to virtualization & cloud technologies, engineering of new solutions that enhance our existing offerings and building of new automation around IaaS, PaaS, and Network-

as-a-service in support of our clients.

The position is a hands-on technical role, assisting in the engineering and integration of existing and leading edge technologies, collaborating across the organization with multiple internal and sometimes external teams.

The candidate would be expected to provide Level 3 (engineering support) and Level 4 (engineering development) type of activities that ensure continuity of the produced solutions that enable businesses.

Analytical / Decision Making Responsibilities :

  • Broad range of work, sometimes complex and non-routine, in variety of environments
  • Interactions with various levels if IT and client serving teams.
  • Ability to drive issues to closure and work well within a deadline-driven environment
  • A good level of managerial competence
  • Excellent people skills
  • Excellent awareness of different cultures and working practices across the regions
  • Good presentation skills with ability to present material clearly and concisely to senior and / or executive management

  • Knowledge and Skills Requirements :
  • Technical / Functional skills

    Broad understanding of global environments, including regional issues and differences.

    Demonstrated experience working with a distributed international team, across cultures and time zones with minimal supervision

    Strong ability to interact with all levels of the organization

    Taking ownership of assigned issues / enhancements / features and helping to define a plan and related coordination activities to provide an end to end solution.

    Proactively anticipates problems before they occur; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution.

    Proactively raising issues to Engineering Lead.

    Produce documents which contain clear, precise descriptive language

    Providing 3rd / 4th level support for all solutions produced by the team.

    Applies judgment in implementing methodologies, processes, and practices to specific requirements of projects / programs which may include product design engineering, information security, code maintainability and reliability.

    Provide required training and support to other peer teams for newly designed and developed functionality.

    Utilize approved tools, adopt key performance indicators (KPIs), increase technology component reuse, and consolidate platforms, environments and products with the goal of reducing overall IT costs.

    Proven solution design skills

    Being able to script and automate a solution end-to-end (infrastructure, middleware and application layers).

    Additional skills requirements :

    Must demonstrate leadership in a dynamic, fast paced environment with shifting priorities and tight deadlines.

    Excellent communication skills and negotiation skills.

    Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.

    Ability to work independently in a global organization within the context of a virtual team.

    Experience in selecting and applying service management principles, policies and techniques in client operational environments.

    Customer focused with ability to identify and understand customer's needs.

    Able to adapt to change at short notice.

    Creative problem solving and analysis skills with an ability to identify develop and implement solutions to gaps to meet the needs of the business.

    A self-starting individual with a strong work ethic capable of planning and managing own time effectively. Ability to perform under pressure and to work using own initiative as well as part of a team.

    Assertive in potentially difficult situations, engaging diplomacy where necessary.

    Excellent verbal and written (including presentation) communication, influencing and interpersonal skills.

    Able to build relationships and network at all levels.

    Supervision Responsibilities :

  • Due to our global organization and global operating model there may be cross border reporting lines (no direct team lead within the country).
  • This position may have direct reports in different locations.
  • Your manager may be based in another country.
  • Other Requirements :

    Asthis is a role with global focus and responsibilities, you may be required towork outside of the normal working hours in your time zone in order to partnerwith other IT Services staff globally.

    This role may also include travel, both domestic and international.

    Job Requirements : Education :

    Education :

    Degree in ComputerScience or related discipline or equivalent work experience

    Experience :

    Experienceof IT service business and engineering of multi-year managed services

    From10-15 years plus of demonstrable enterprise level IT delivery experience

    Cloud (3-5years) in an engineering role using service and hosting solutions such asprivate / public cloud IaaS, PaaS and SaaS platforms.

    Experience in engineer technical solutions for Microsoft-centric solutions basedon industry standards usingAzure or other cloud providers IaaS, PaaS and SaaS capabilities.

    Nice to haveExperience with any of the following : O365, Azure, Azure Stack, Azure AD

    Scripting (3-5 years) havingknowledge and experience with Microsoft PowerShell (required) and Linux shellscripting (preferred).

    Being abletounderstand and use best practices of completing tasks and finding solutionsusing existing or building new scripts to help automate today’s manualinfrastructure and application tasks.

    Configuration Management (2-3years) being able to develop recipes for new solutions to deploy consistentsystems, enforce configurations and settings through configuration managementsystems like PowerShell DSC, Chef or Puppet.

    Web Services, API, REST (1-2years) Understanding and having experience with leveraging web services(SOAP), different API endpoints including the usage of REST based APIs to beable to be able to build loosely coupled architectures and solutions that arequick to implement and are easy to monitor.

    Networking (1-3 years) - Have asolid understanding of networking capabilities, including load balancers, webapplication firewalls, network access control lists (NACLs), security groups,routing, tracing, DNS resolution are key to building efficient and stablesolutions that prevent business downtime and provide high availabilitycapabilities.

    Documentation (2-3 years) - Beingable to create technical documents that provide insight into the design andimplementation of a solution provides teams with the ability to effectively communicatetheir needs and requirements across the organization.

    The candidate has to beable to produce clear and concise architecture and design documentation thatcan assist his team and other peer groups in understanding of the builtsolutions.

    The candidate must also be able to communicate complex technicalissues with sensitivity to diverse audiences and people with different level oftechnical understanding that range from entry level support teams, management,and technical engineering resources.

    Operational Support awareness(2-3 years) A good understanding of what it takes to support the deployedapplications and solutions is key to providing great service to the end users.

    The candidate has to be able to put themselves into a position of understandingof their consumer pain points to be able to figure out creative ways not onlyto find quick workarounds but also analyze the root cause of the problem andcome up with ideas of resolving them in the long term.

    Source code management (1-3years) Familiarity with source control tools such as Git, Team FoundationServer (TFVC), and SVN are a big part of automation and compliance.

    Understanding how these tools are and could be used is key to not only providethe proper change control management to new versions of products that are beingdeveloped, but also to help provide consistency in deploying thoseproducts / solutions throughout environments using automation.

    Certification Requirements :

    Industry Cloud relatedcertifications

    SAFe for Teams Certified

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