Delivery Management Expert - Connectivity Services.
DSM
Hyderabad
5d ago

The Position

The main purpose of the Delivery Manager is to define, implement and manage end-to-end contractual agreements and service delivery of IT Suppliers in a fast changing environment.

The Delivery Manager sets the metrics, policies and standards for suppliers and interacts with the suppliers and the internal teams which follows agile ways of working.

He / she is also the single point of contact for all contract related processes and activities within GbS TS (Group business Service Technology Services) in relation to the supplier.

He / she will manage diverse partners in a very complex, global environment and find and maintain the right balance between challenging a supplier and maintaining and engaging partnership.

The key responsibilities in this position :

  • Leads service delivery through suppliers without formal authority Managing Business Outcomes and financials of services;
  • Setting up and execution of governance in an agile environment; Acting as single point of contact between customers & suppliers;
  • Creating a trusted partner relationship with the suppliers;
  • Will be accountable for the product delivery towards Business Outcomes Accountable for the operational management with suppliers;
  • Accountable for measuring supplier SLA, XLA & KPI performance on metrics set to achieve Business Outcomes together with the Senior Delivery Manager (Product Owner);
  • Accountable for monitoring supplier adherence to contractual agreements together with (Regional) Service Delivery Managers.

  • Responsible for adequate communication and engagement with IT Suppliers Ensures communication to all relevant parties to provide visibility and awareness;
  • Serves as the point of contact for internal partners on contractual matters;
  • Operational support Supports Incident management : coordination of 2nd and 3rd level escalations; Supports the on-going issues and change management that are being dealt in accordance with the business needs;
  • Responsible for adequate execution of financial matters Creates yearly purchase orders and ensures that they are delivered to supplier in time to avoid payment delays or incorrect invoices;
  • Works with Sourcing, Finance and Supplier to ensure adherence to broader finance requirements such as accruals, forecasting, application of discounts / service credit, timely payments, etc.

  • Monitors transaction compliance (milestones, deliverables, invoicing etc.). Track payments and deadlines;
  • Will lead quality and risks related items to contractual management Maintains confidentiality between various suppliers;
  • Analyses and mitigates risk, specifically but not limited to contractual matters; Together with Delivery Manager drives continuous improvement with suppliers and proactively acts on opportunities for improvement;
  • Will act as the linking pin between the functional owner, the business, and the supplier Managing the supplier, safeguarding delivery of the service;
  • Delivery of Remedy on Demand service towards its users; Translate functional requirements Service Process leads into a roadmap;
  • Realizing the roadmap of the Service Management toolset. Ensure communication to all relevant parties to provide visibility and awareness;
  • Serves as the point of contact for internal partners on contractual matters;
  • You support the operation Supports Incident management : coordination of 2nd and 3rd level escalations; Supports that on-going issues and change management are being dealt with in accordance with business needs;
  • You are responsible for adequate execution of financial matters Creates yearly purchase orders and ensures that they are delivered to supplier in time to avoid payment delays or incorrect invoices;
  • Works with Sourcing, Finance and Supplier to ensure adherence to broader finance requirements such as accruals, forecasting, application of discounts / service credit, timely payments, etc.

    Monitors transaction compliance (milestones, deliverables, invoicing etc.). Track payments and deadlines.

  • You lead quality and risks related items to contract management Maintains confidentiality between various suppliers; Analyses and mitigates risk, specifically but not limited to contractual matters;
  • Together with Delivery Manager drives continuous improvement with suppliers and proactively acts on opportunities for improvement;
  • You are the linking pin between the functional owner, the business, and the supplier Managing the supplier, safeguarding delivery of the service;
  • Delivery of Remedy on Demand service towards its users; Translate functional requirements Service Process leads into a roadmap;
  • Realizing the roadmap of the Service Management toolset.

    Education level

  • Bachelor or master’s degree in Information Management or Informatics; possibly with further education.
  • Knowledge & Skills

  • Broad technical background around global and standardized infrastructure and network services;
  • Functional and technical knowledge around WAN, LAN, Software Defined Networks, Firewall Management;
  • Knowledge of ITIL (service management and lifecycle);
  • Should have exp working in Agile environment
  • Knowledge of applications and (possible) business impacts;
  • General IT infrastructure knowledge;
  • Excellent customer and business relations skills;
  • Ability to work in different cultures;
  • Ability to work with different line of business
  • Ability to manage multiple priorities with good follow through, strong analytical skills. Able to prioritize and focus;
  • Team player who fosters teamwork in a global, multicultural and virtual context, leverages and orchestrates diverse partners with adequate sense of urgency to deliver full value to customers, share insights with colleagues.
  • Required level of experiences

  • At least 10 years of general working experience;
  • Experience in service delivery and contract management;
  • Experience in an IT environment >
  • 4 years;
  • Experience in working with and managing IT suppliers >
  • 2 years.

    Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

    At DSM, we believe that a brighter future is built on diversity. We’re proud to offer equal employment opportunities and to be an affirmative action employer.

    That means that we consider applications based on how well suited you are for the role regardless of race, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status or disability. Apply Now

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