Manager - Centralized Operations - MFB - Mumbai - Lodha (I-Think Techno Campus) - MM
Tata Capital
Thane, India
5d ago

Job Description Own Day to Day Microfinance Post Disbursement Operations Process

  • Manage End to End centralized Operations for Microfinance Loan
  • Meet Productivity, Quality & Cost targets
  • Handling Repayment, Recon of the LMS & GL Balances
  • Calculation & Releasing of the partner payouts within TAT
  • Ensure compliance to all Audit / MFI / RBI regulations
  • Co-ordinate with Insurance partner and ensure insurance policies are issued and recon done
  • Process / Resolve all customer QRC (queries, request, or complaints) within defined TAT
  • Daily review Operational scorecards to determine RCA and resolve.
  • Ensure Nil Critical / Repeated audit observations.
  • Reporting - Publish daily reports and trackers
  • Stay abreast of changes related to microfinance / MFI industry and suggest changes to ensure compliance / best practice.
  • Team & Stakeholder Management

  • Manage large team size
  • Interview, hire, train, coach, evaluate and redirect central unit team members for optimal performance.
  • Foster collaborative relationships with all internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication
  • Project Management

  • Identify and Run all projects related to Microfinance Operations.
  • Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT
  • Qualification and Educational Requirements

  • Minimum graduate. MBA preferred
  • Preferred Skills

  • Asset Operations Experience 4 to 6 years, Large Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.
  • Additional Notes

    Should have minimum 2 years of managerial experience in handling Asset Operations

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