Assistant Manager Lead - Banking Service Operations (Account Manager)
BNP Paribas
IN, TN, Chennai
2d ago

Roles & Responsibilities

Act to guarantee global quality and level of client service,

Oversee the processing of Corporate Actions, Dividend and Interest Payments.

Monitoring of Suspense and Nostro Accounts

Responsible to apply guidelines of DPO and guarantee good process of BAU (workload allocation, events follow-up, indicators / KPI production and follow-

up, communication with the concerned services ).

Monitoring of Corporate Action reconciliation breaks.

Participate in regular conference calls with European Hubs and with the Spokes.

Establishing communication links with the spokes to discuss daily operational & performance issues.

Responsible of Recruitment, training and appraisal,

Responsible to manage HR issues and mobility management of the team.

Responsible for the implementation of procedures.

Responsible for 2Strack escalation and Change Request priorization.

Act in clients’ visits.

To assist Head of Custody Operations in undertaking various administrative activities.

Other ad-hoc duties as may be required from time-to time

To be based in Chennai and prepared to travel as required.

Must be prepared to work in any shift supporting Asia / Americas / European business hours.

Knowledge and skills required

Strong knowledge in handling corporate actions and income related events for various instrument types

Good communication and presentation skills.

Previous experience in people and performance management.

Experience in global markets and worked in international banking organisation.

Expertise in Using Banking Software’s & overall awareness of using MS Word, Excel, PowerPoint etc.

Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.

Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines.

To be based in Chennai and prepared to travel as required.

Job requirements

Educational qualification : Graduation / Post Graduation with specialization in Commerce or Finance.

Total years of experience : 8-10 years

Relevant years of experience : Minimum of 6-8 years

Number of staff supervised : Minimum of 10-15 members

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