Apps Systems Engineer 4
Wells Fargo
Bangalore
22d ago

Market Job Description

Primary Skill Unix, SQL (Preferably Oracle), Production Support with exposure to IBM Integration (IID) Secondary Skill Other Skills (Not Part of Standard Primary / Secondary Skills) Desired : Support experience in IBM BPM (Business Process Manager), TIBCO, Any ETL Tool( Preferably Informatica), BI Tools (Preferably OBIEE), Splunk, AppDynamics, Autosys, JIRA, Production Release Management, BMC Remedy, ITIL certified Domain Knowledge Understands Banking concept, Customer Due Diligence

AML, KYC Must Have

  • 5-8 years of work experience in Production Support with good knowledge on Unix / Linux commands, SQL writing
  • 3+ years of experience on IBM Integration Designer (IID)
  • Excellent Analytical and Problem solving skills
  • Self starter with good communication skills
  • Ability to manage incident calls and participate on root cause analysis discussions
  • Working knowledge of Autosys or any other batch monitoring tool
  • Strong understanding of IT Service Management - Incident / Problem Management, Change / Release Management
  • Good to have

  • Exposure to IBM BPM (Business Process Manager), Splunk, TIBCO, Informatica, BI Tools (OBIEE), AppDynamics, JIRA, BMC Remedy, ITIL certified
  • Experience in Customer Onboarding, KYC and AML
  • Responsibilities

  • Proactive and Reactive monitoring of the application, connectivity with Partner systems and related infrastructure
  • Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance
  • Contribute towards application support documentation to add new information and keep it updated
  • Subject Matter Expert (SME) on the IBM Integration Designer End-to-End flow and develop capability to perform in-depth analysis of production issues
  • Report production issues / bugs and help in replication of the issues
  • Co-ordination with various teams to address issue
  • Impact Analysis of production outages
  • Identify gaps in production monitoring and work towards addressing them
  • Work to contribute and improve the End User experience
  • Work on automation which can reduce the supportability of the application
  • Contribute towards application stability, identify incident patterns, report vulnerability in production environment
  • Solid understanding of Service Level Agreement, awareness of the production environment / application being supported
  • Participate in BCP / DR, patching and upgrades related to application / database servers
  • Train new and existing team member on technical and funtional aspects
  • Market Skills and Certifications

    APAC

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