Team Lead
Hyderabad, Telangana, India
3d ago

Regalix is one of the larger independent Digital Services companies, headquartered in Palo Alto, California, with operations in Bangalore and Hyderabad.

With an enviable portfolio of Fortune 500 clients, multi-location offices and an energizing potpourri of cultural and multilingual talent working closely to ensure customer success, Regalix is growing and growing fast.

Here you will find creative talent, technical prowess, exceptional communication skills, adaptive processes and an encouraging work environment that enables you to take initiative and be recognized and rewarded for doing so.

Company’s Website : Position : Team Leader OperationsReporting to : Operations ManagerLocation : HyderabadExperience required : 4-5 years, with relevant experience in handling small operations teams.

Process : Restaurant acquisition, onboarding, activation and account management services to expand client's customer footprint Job ResponsibilitiesDriving the team to achieve the set KPI Targets Performance, Productivity & Hygiene.

Be the liaison between the client and the team. Own up Client Engagement and Sales Management for the processProvide overall leadership to the Regalix team working for Doordash processCustomer Relationship Management, CSATIssue & escalation management & resolutionCost controlNew process innovations & internalization and continuous improvementWork as a point of contact for end customer for any operational concerns and issues during transition and steady state of affairs to ensure efficiency is metTalent Acquisition to ensure the staffing numbers are met for smooth functioning of deliveryDrive governance calls with Customer and senior management to appraise on the overall status of the engagementsAttributes RequiredSound knowledge of the sales process and experience in a large consulting environmentExperience with independent account managementShould be well versed in areas of technology especially, business process design, gap analysis, solution architectingGood knowledge of the IT Services Sector including outsourcing and offshoring Critical requisites desired from CandidateWilling to work in Night ShiftsWilling to work on WeekendsSignificant experience on Solution and Services sales and client management.

Proven sales skills, Excellent Communicator, with drive and ambition, result focused approachExperience in handling International processes for a KPO / BPO set upOutstanding communication, presentation, and interpersonal skills are pre-requisitesNeed to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds

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