Project Manager - Technical Support (5-7 yrs) Bangalore (Business Analysis and Project Management)
15h ago
source :

Key Competencies & Skills :

  • Drive the local project team and provide a framework for communications, reporting, procedural and contractual activity
  • Reports generation and submission.
  • Will work in coordination with various team to handle customer escalations for quicker resolution.
  • Measuring, evaluating and reporting progress against the project / request schedule
  • Co-ordination with customer, third party vendor and internal teams for timely and successful completion of Project.
  • Resolve and / or escalate issues in timely fashion.
  • Sound knowledge on Project management especially in Managed IT Services
  • Excellent Oral & written communication skills.
  • Excellent Presentation skills, Leadership skills and Conflict management.
  • Technical Skills & Experience required :

  • Migration projects for Desktop / Laptop / Workstation from old PC to New PCs for large enterprises (Min 3000 PCs)
  • Migration project of Windows 7 to Windows 10 OS Migration Project successfully
  • Managed projects for Windows Imaging on new PCs (Min. 2000 Pcs)
  • Managing 2000+ machines to deploy windows 10 (Pro) capturing and restoring the user Data and Software distribution, Security update deployments.
  • Provide tier 3 support - assisting level 1 and 2 technicians (Help Desk and Deskside Support Techs) with Imaging, OS & Application issues
  • Work with key platform vendors (Lenovo, Microsoft, DELL etc.) for support to resolve issues
  • Diagnose and resolve unique, non-recurring problems associated with application software and operating systems
  • Work closely with clients on information gathering and based on requirements planning PC distribution to users
  • Knowledge of Imaging Tool like SCCM deployments.
  • Managing, updating and distributing Windows OS images for different standard hardware's for across locations
  • Technical connect with HW OEMs like Lenovo, HP, Dell, to preload the custom image in the PCs
  • Knowledge of DHCP, DNS, AD, Group Policies and File Services
  • Sound knowledge on Project Management & Excel Tool.
  • Work experience or knowledge in ITIL processes
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