About the role. Business Development Managers (BDMs) are responsible for complete school business of their respective cities.
They will lead the effort to acquire and retain schools by reaching out to schools, building relationships with school management, servicing them and ensuring program implementation in the schools.
Goals : Manage a portfolio of 50-70 schools in city with focus on program implementation, service, relationship and business growth.
Responsibilities : Business Development : 1.
School acquisition : Sign up of new schools 2.
School Retention and upgrade : Retain all schools and upgrade the value of business within the portfolio. 3.
Reference generation : Generate references of new schools from the existing portfolio of schools based on service and satisfaction 4.
Collection : Collection of money due from schools on time. School relationship : Build and nurture relationship with the designated schools within the region Program implementation : Plan and coordinate internally with operations, product specialists and product team to ensure complete and efficient implementation at the School on a day to day basis. Service satisfaction 1.
Customer Satisfaction : Drive customer satisfaction for the managed schools by ensuring on time high quality service and material delivery. 2.
Proactive problem solving Be transparent in sharing the feedback of the Schools and proactively resolve issues or queries of our clients in a timely manner. 3.
Escalate all issues concerning program implementation to the respective people within the organization and ensure resolution of the customer issues.
Reporting and Documentation 1.
Documentation : Complete all documentation regarding school sign up, collect advance amount as per company policy and engage the schools as per the need. 2.
Reporting : Keep all reporting formats, CRM, documentation, etc updated on day-to-day basis.
Skills : - Selling skills, Negotiation and closing skills, Problem Solving, Pipeline and funnel management, Customer empathy, Ability to manage data and Customer Relationship Management (CRM)