Location : Pune
To work as part of the VoiceBiometric team who build, configure, tune, optimise and monitor Barclays’strategic Voice Biometric capability.
Voice Biometrics is a new andrapidly evolving technology : the role holder is expected to understandBarclays’ use of the technology and be capable of supporting the platform toensure Barclays can fully exploit the benefits of using it to mitigate againstfraud & enhance client experience.
On a day to day basis carryingout monitoring / reporting activities to ensure platform is performing asexpected and dealing with any issues as they arise or are notified.
Triage issues and work withsupport teams to investigate and resolve them.
What will you be doing?
Lead and participate in a fullrange of activities required to deliver high quality service, including :
oThoroughly understandingbusiness needs and the business domain, and how their use of voice biometricsenhances business capabilities
oWork with Business Analysts,Product Owners and other staff to ensure Voice Biometric capability usage ismaximised
oDesign and execute databasequeries (oracle / sql) to monitor Voice Biometric platform performance
oLiaise with Operations &technical resource to understand any issues as they arise
oSupport testing activities(principally automated but including some manual and exploratory), alongsidededicated Testers
oTriaging issues and workingwith other technical teams to resolve
oChecking the business impactof solutions
Act as a Technical Lead forone or more applications or components, maintaining an in-depth understandingof them, being a point of expertise and ensuring their ongoing quality andintegrity
Lead small teams of supportanalysts working on those applications and components, including focusing theteam on its goals, organising work, mentoring, sharing knowledge and enforcingstandards
Collaborate effectively withcolleagues Designers, Testers, Business Analysts, Product Owners, ScrumMasters, Project Managers, and more
Proactively manage risks andissues
Continually improve your ownskills and knowledge
Continually improve ourcollective delivery effectiveness
Ensure our solutions areextensible, maintainable, testable, scalable, manageable and performant
What we’re looking for :
You will be an excellent querywriter. Able to write SQL queries to extract data from our systems.Advanced SQL query skills across a variety ofquery tools (MS Access, SQL Server, Oracle, Teradata)
You will have advanced Excel,PowerPoint, MS Access skills.Able touse these applications to handle & display data effectively
You will have strong datahandling skills, able to query large data sets and organise it into usableinsight.Knowledge of data modeling,data cleansing, and data enrichment techniques is desirable
You will be continuallylooking for workable ways in which we can work quicker whilst keeping qualityhigh be they organisational or technical.
You will be aware of differentdevelopment methodologies, and will have experience in at least some. You willunderstand the core principles behind Agile and DevOps, not just the well-knownpractices
You will be a great problemsolver, able to grab hold of problems that may not be perfectly defined, toinvestigate, to provide and advise on options, and implement solutions
You will collaborateeffectively with others. You will see deliveries as team deliveries, and notfocus excessively on my own tasks’ at the expense of the overall delivery
You will value ContinuousImprovement, and work to identify and understand issues affecting quality anddeliveries, in order to make effective improvements
You will continually work onimproving your own skills and knowledge. You will be equally enthusiastic aboutteaching others and helping them develop
Skills that will help you in the role :
You will be able to managesometimes competing priorities and make judgements, for instance if deliverydates are under threat.
You will be able to plan for and manage riskeffectively
You will be a strongcommunicator, verbally and in writing, able to tailor your messageappropriately to the audience
You will be enthusiastic aboutdelivering high quality solutions, and always looking for ways in which qualitycan be improved
You will be bold aboutchallenging accepted ideas, to find better ways of delivering great solutionsto customers and colleagues
It is preferred but notessential for you to have a BSc degree in a relevant software engineering orother technical discipline, equivalent to UK 2nd class honours
Where will you be working?
Be More at Barclays
At Barclays, each day is about being more as a professional, and as a person. Be More Barclays’ represents our corepromise to all current and future employees.
It’s the characteristic that wewant to be associated with as an employer, and at the heart of every employee experience.
We empower our colleagues to Be More Globally Connected, working oninternational projects that improve the way millions of customers handle theirfinances.
Be More Inspired by working alongside the most talented people in theindustry, and delivering imaginative new solutions that are redefining thefuture of finance.
Be More Impactful by having the opportunity to work oncutting-edge projects, and Be More Valued for who you are.
Interested and want to know more aboutBarclays? Visit for more details.
Everything we do is shaped by the fivevalues of Respect, Integrity, Service, Excellence and Stewardship. Our valuesinform the foundations of our relationships with customers and clients, butthey also shape how we measure and reward the performance of our colleagues.
Simply put, success is not just about what you achieve, but about how youachieve it.
We aim to foster a culture whereindividuals of all backgrounds feel confident in bringing their whole selves towork, feel included and their talents are nurtured, empowering them tocontribute fully to our vision and goals.
Our customers are unique. The same goes forour colleagues. That's why at Barclays we offer a range of benefits, allowingevery colleague to choose the best options for their personal circumstances.
These include a competitive salary and pension, health care and all the tools,technology and support to help you become the very best you can be.
We areproud of our dynamic working options for colleagues. If you have a need forflexibility then please discuss this with us.
Barclays recently announced thecreation of a new world-class campus at Gera Commerzone located in Kharadi. AllPune based roles will eventually start to move to this new campus startingSeptember 2019.
In the run up to that, during the course of 2018, there may betransitory movements of some roles to other temporary sites.
Please speak withyour recruiter about the specific location plans for your role.