Associate - Customer Success
FOURKITES
Chennai, IN
5h ago

About the role :

An Associate in Customer Success is responsible for supporting the overall customer relationship on assigned accounts through a dedicated focus on operational excellence.

Your goal is to monitor and resolve operational issues to ensure the highest quality tracking for FourKites’ customers.

Responsibilities :

  • Perform activities that enable shipment tracking in the FourKites platform
  • Partner with internal stakeholders across geographies, functions and departments in achieving key goals and metrics for customers
  • Proactively identify and address shipment issues to deliver high quality tracking for customers
  • Demonstrate a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
  • Ability to extract, Analyse and report on data
  • Qualifications : Bachelor’s degree

    Role

  • 2-3 years of experience working in operational roles.
  • Distinctive problem solving and critical thinking skills
  • Proficiency in MS office
  • Excellent attention to detail , strong prioritization skills
  • Demonstrate a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
  • Fluent in English with excellent listening, oral and written communication skills
  • Self-starter, seeks out challenges
  • Past experience with customer success, sales or customer service is a plus
  • Who we are?

    FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms.

    Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships.

    With a network of more than four million GPS / ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel.

    The platform is optimized for mobile and equipped with market-leading end-to-end security.

    FourKites’ Chennai office leads the charge in developing our real-time supply chain visibility platform, used in over 80 countries.

    Our engineers are constantly innovating to deliver the latest predictive visibility solutions, backed by our industry-leading machine learning algorithms.

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