Eligibility Criteria :
VMware would be providing a paid 6-month returnship platform for women who are currently on a career break. They would be given on the job training through this program.
Our team is looking for women engineers who embody the values of humility, empathy, and collaboration.
The following criteria is preferred :
Women who have 5+ years of experience
Career Break between 2 to 5 years
As a Technical Support Engineer, you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills;
and be someone who embraces challenges.
Essential Functions :
Resolve customer’s issues via the telephone, email or zoom session.
Reproducing issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical trainings,
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Minimum Requirements :
3+ years (with overall 5+ years) experience working in Enterprise Technical support
Fluent written and verbal communication skills in English
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
Work experience in a Technical domain
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Logical approach to problem solving & Strong Troubleshooting experience
Willingness to work in a 24x7 environment. Flexible to work evening / night hours as per business needs.
Experience in Virtualization & Cloud computing will be preferred
Certifications (VCP, MCSE, RHCE etc.)
Basic understanding of some of the following technologies :
Networking (Layer 2, Layer 3)
Storage (FC, ISCI, etc.)
Linux / Windows Server
Category : Client Support
Subcategory : Technical Support
Experience : Manager and Professional
Full Time / Part Time : Full Time
Posted Date : 2021-03-02