UNIX, Linux,Oracle, Sybase,Troubleshooting
This position is responsible for providing prompt and courteous front-end technical support for customers including answering basic and / or complex questions on functionality and product usage and recreating customer problems
Investigate technical problems to determine the root cause, research and answer customer questions, and provide other front-
end technical support activities.
Learn and master CA products and related technologies to provide quality customer support.
Work with Senior Technical Support Specialists, Technical Support Specialists, Senior Technical Support Reps, Team Lead, support management, and Software Engineers to expedite resolution of customer issues.
Provide input to Development organization or Software Engineers on (possible) updates that are needed to ensure product or solution quality.
Work with customers to verify fixes supplied have resolved their problems.
Escalate customer issues to Software Engineer, Senior Technical Support Specialist, Technical Support Specialist, Senior Technical Support Rep, Team Lead, or support management.
Perform problem recreations and bug verifications.
Perform QA testing on upcoming releases to learn new features and functions.
Perform beta support for assigned products.
The above requirement is for Voice Support (24*7 Shift) and hence communication skills have to be excellent
Try and look for candidates from Technical Support Centers Handling Server Support.