ITIL Process Consultant - Incident & Problem Management (5-10 yrs) Bangalore (DevOps)
NuSecond Technologies Pvt. Ltd.
Bangalore, India
4d ago
source :

Please find the Job description and below are few details for - Service Delivery Manager" with one of our client - DXC -

Company : DXC Technologies

Mode of Employment : Contract to Hire

Payroll Company : Nusecond Technologies

Job Location : Bangalore.

Experience Level : 5+Years

Job Description :

  • Strong verbal and written communication skills and technical leadership skills.
  • Strong experience with Apps and infrastructure support environments.
  • Extremely good understanding of Support Onboarding, Service Transition.
  • Clearly understand Design, Development & Deployment lifecycle and understands how to ensure supportability readiness & gatekeeping activities before a move to production.
  • Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL).
  • Primarily for Release, Change, Incident Management, Major Incident Management, Problem Management, Config Mgmt.
  • Possess creative ability, consulting skills, self-starter qualities, credibility and Influencing skills and ability to work effectively in a geographically dispersed team.
  • Researches, designs, develops operates and maintains support services for existing and new business applications and / or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM).
  • Tools :

  • ServiceNow, HPSM or any Other Service Management Tools.
  • Jenkins, Nagios, GitHub
  • SDLCM or Software Development Lifecycle tool experience or DevOps methodology hands on experience.
  • Excel / Data Analytics Capabilities
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