Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-
class e-commerce platform. The Quality Specialist team within Marketplace Business Operations (MBO) team, acts as a mechanism for process improvement and defect elimination within the Account Health Support (AHS) team.
We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-
help tools, and provide solutions to help our partners better serve their customers.
Position Description : MBO Quality Specialist
Location : Hyderabad
Language Requirements : English - Turkish
Shift Requirements : Mon-Fri
Amazon.com is seeking a candidate fluent in Turkish and English; who is dedicated, hardworking, analytical, and customer service-
oriented with a proven track record of performance and results-oriented thinking, to join the MBO Team.
Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud.
Ideal applicants will have experience in the e-commerce space, previous risk experience, and experience succeeding in a customer-
driven workplace. All candidates will be analytical and customer service-oriented capable of succeeding in a fast-paced team environment.
All candidates must have business proficient fluency in both written and verbal English and Turkish.
The MBO Quality Specialist is an advocate for perfect Seller interaction, while following Seller Performance policy to help mitigate risk to Buyer experience and Amazon.
MBO Quality Specialists will diagnose root causes leading to AHS Specialist defects and propose solutions that remove barriers to enable resolutions to a better Seller experience.
As a subject matter expert in AHS Process, MBO Quality Specialists will help educate AHS Specialists on process, tools, and standards real-
time. This role requires the ability to multi-task, utilizing a wide variety of software tools to navigate Seller accounts, research and review policies and communicate effective solutions.
A successful candidate will have a commitment to driving excellence in AHS Specialists and Seller experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
Quality Specialists will also conduct quality audit calibrations.
The MBO Quality Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision.
Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.
A successful Quality Specialist will have a high degree of soft-skills and the ability to empathize with others. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The MBO Quality Specialist will be required to engage in frequent written and verbal communication with department management, business analysts, other company associates and third-parties to accomplish goals.
The experience you provide to quality assurance, productivity and timely delivery of individual tasks / projects will be evaluated along with the overall contribution to the development of the functional unit.
Basic excel skills Pivots, formulate for reporting and data analysis