Operations Analyst
Philips Lighting
Bangalore, Karnataka, India
5d ago

Job Description

In this role, you have the opportunity to

Join an exciting Portfolio team leading projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash), all supporting our objective of creating great services, with outcome-based solutions.

Focus initially on the end to end, global, service operations process as to integrate additional businesses and markets.

You are responsible for

  • Manages monitoring and analyzing of service operations performance and identifying performance trends / issues on delivery and performance.
  • Accurately documents the analysis, to ensure the findings can be translated into executable action plans, in order to improve the performance.
  • Actively promotes daily management activities, applies problem solving techniques, and seeks to identify continuous improvement opportunities.
  • Prepare the planned implementation, Monitor & manage the agreed performance action through to completion of the service operations action plan.
  • Acts on Customer escalations, Complaints (safety / non safety related) or feedback, following agreed processes
  • You are a part of

    The Services and Solutions Transformation Office, a team bringing together all services & solution delivery related projects under a coordinated portfolio.

    You will join a team of Operational Analysts each responsible for the delivery of defined scope within the portfolio. Key elements of the portfolio include customer self-service, catalog management, configure / price / quote, workforce management, service mobility, case / work-order management and knowledge management.

    Scope includes resources in multiple functions including R&D, Marketing, Business Process, IT, Philips University and Compliance.

    You will be joining a highly motived, experienced and dedicated global team; frequently working with different countries, cultures and timezones.

    To succeed in this role, you should have the following skills and experience

  • A Bachelor’s degree
  • Lean Six Sigma certification preferred
  • Customer first attitude
  • Excellent written communication and documentations skills
  • Excellent computer, PC and internet skills
  • Investigates errors and problems; perform root cause analysis in effort to provide permanent resolutions.
  • Analytics and collection of factual data.
  • Work collaboratively, sharing knowledge and experience
  • Fluent English required in addition to local language.
  • Other language skills desirable
  • Certified in Excel or equivalent preferred.
  • Excellent PC skills (e.g. experience with Microsoft Windows and Office software applications, excellent skills in Excel)
  • In return, we offer you

    An opportunity for your project management career to flourish, within an exciting portfolio of ambitious scope. Philips is on a journey to harmonise and improve our customer service capability, while developing customer focused solutions in every one of the 60+ countries in which we operate.

    Succeeding in this challenge will provide exceptional experience in business transformation projects, which will be invaluable to your long-term career in project or program management.

    In return for your commitment to our ambition, we offer a package of benefits commensurate with our status as a global brand and a leader in health & well-being.

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