Ascena Retail - Manager - Customer Service (10-15 yrs) Bangalore (After-Sales / Customer Service)
Ascena Retail
Bangalore, India
7d ago
source : iimjobs.com

A senior level position that manages a team of 2 to 8 Customer Service Supervisors, QA Team, Training Team, Command Center and 15 to 50 Customer Service Brand Specialists to ensure team performance meets and / or exceeds the Brands-

expectations. Looking for someone into Email and Live chat support experience

MINIMUM QUALIFICATIONS :

Education : Bachelor's Degree or other equivalent of education and work experience

Experience : Minimum of ten years Customer Service Center or Call Center experience required and Workforce Management experience preferred. Cisco experience a plus.

  • Excellent customer service skills
  • Professional appearance, communication skills and work ethics
  • Must be able to work in fast paced team environment
  • Excellent verbal and written communication skills
  • Must type 35 wpm.
  • Knowledge of call volume analysis
  • Advanced analytical, critical thinking and problem solving skills.
  • Must be able to manage effectively to maximize efficiency and productivity
  • PC proficiency using Microsoft Office
  • ref : updazz.com)

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