A senior level position that manages a team of 2 to 8 Customer Service Supervisors, QA Team, Training Team, Command Center and 15 to 50 Customer Service Brand Specialists to ensure team performance meets and / or exceeds the Brands-
expectations. Looking for someone into Email and Live chat support experience
MINIMUM QUALIFICATIONS :
Education : Bachelor's Degree or other equivalent of education and work experience
Experience : Minimum of ten years Customer Service Center or Call Center experience required and Workforce Management experience preferred. Cisco experience a plus.
ref : updazz.com)