Solarwinds Administration SW/Application Tech Support Practitioner
Accenture
Noida, India
5d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Noida
  • Must Have Skills : Solarwinds Administration
  • Good To Have Skills : Network Security Operations
  • Job Requirements :
  • Key Responsibilities : a : SolarWinds deployment,administration,configuration troubleshooting b : Deploy,Configure,Manage Nagios Core Nagios Agent c : Develop custom SAM templates using PowerShell,Perl,Shell and SQL queries to implement monitoring of non-standard systems d : Maintaining,Configuring,Application Monitoring,Web Transaction Monitoring,Creating Customized Reports,Managing Alerts etc e : Integration of SolarWinds / Nagios with Service Now for Auto-Ticketing and other tools,involving Alert correlations f : DB mgmt

    Technical Experience : a : Implementation / upgradation of SolarWinds and Nagios b : Nagios Log Server Fusion and SolarWinds NPM,SAM,IPAM,VNQM etc b : Networking concepts including firewalls,network protocols, and IP addressing c : Server administration and custom advance SQL based reporting d : Scripting -Perl,Shell, etc

    Professional Attributes : a : Flexible to work in 24x7 environment b : Should have knowledge of SLAs OLAs and KPIs c : Well versed Corporate ethics and compliance d : Team player who also works well independently self-motivated e : Work on the service improvement programs

    Educational Qualification : a : Bachelor degree or 3 year diploma and 15 years of full time education

    Additional Information : a : Good communication, presentation, technical documentation and collaboration skills

    Qualifications

    15 years of full time education

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