Helpdesk Associate
NTT Global Delivery Services Limited
Bangalore
5d ago
source : Shine
  • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
  • Activities include recognition, research, isolation, resolution, and follow-up steps.

  • T ypically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
  • Qualification :

    Graduate with minimum 6 months experience in a technical support role

  • Basic MS troubleshooting.
  • Basic computer knowledge.
  • Basic TS on networking.
  • Basic technical skills for troubleshooting on issues related to computers.
  • Requirements :

  • 6 Months of experience.
  • Good Communication Skills.
  • R otational shift.
  • Basic Technical TS skills.
  • Apply
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