Req # : 190032997
DevOps Rapid Response role in Asset & Wealth Management - Domestic Private Bank. The individual will support production / application activities for all Batch and Middleware applications.
This position is based in Mumbai, India
Responsibilities and Deliverables :
The Production Support Analyst will handle the day-to-day application support activities for Domestic Private Bank, its Applications and its overnight batches.
Candidate will work closely with business stakeholders, Infrastructure, App Dev teams and other production support teams within the organization
The role needs to be able to support the batches / applications on weekdays and support weekend hygiene patches and post code change validations hence will require candidate to work in shifts (Morning & Afternoon IST Timings).
Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production stability
Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
Remediation of Information Risk Gaps within applications
The role requires the ability to provide rapid response to queues of incidents, participate in root cause analysis (RCA) efforts, assists with building up knowledge base articles and documentations.
Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
Automate manual tasks and streamline processes using scripts and scheduling tools.
Requires a hands on person with strong troubleshooting and debugging skills
Communicating via phone and email with users and stakeholders to review issues and determine solutions
The individual will be responsible to ensure that the applications met their required service levels and are the most stable and best performing application in the industry.
He / she will be responsible to support process improvements to continuously improve the stability and performance of these applications.
This person will need to have flexible work hours as we have weekend support (rota) and adhoc support requirement to cover implementation / migration / holidays etc.
Candidate must be demonstrating a willingness to learn new technologies and business processes as required.
Asset and Wealth Management Production and Infrastructure’ (AWMPI) is comprised of a global management team who specialize in -
Production Support (Application Services Delivery)
Technology Infrastructure Architecture and Engineering
Distributed Computing Infrastructure Support
End User Technology
Infrastructure Solutions Management
Our Asset and Wealth Management division is driven by innovators like you who are driven to create technology solutions that make us work more efficiently and help our businesses grow.
It’s our mission to efficiently take care of our clients’ wealth, helping them get, and remain properly invested. Across 27 cities, our team of 4,600 agile technologists thrive in a cloud-
native environment that values continuous learning using a data-centric approach in developing innovative technology solutions.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies.
In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development.
Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
Technical Requirements :
Good to have :
Business Requirements :
Softwaresupport. The candidate must have hands-on application support experienceand be
Familiar with DevOps model.
Professional Requirements :