Territory Sales Manager
Bharti Airtel
Bhagalpur, India
5d ago

Why Airtel?

We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

Job Responsibilities

  • Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
  • Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
  • Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
  • Escalate critical issues to the Area Service Manager
  • Analyze customer feedback forms & highlight areas of improvement and suggest interventions / initiatives
  • Plan field visits to gather & analyze competitor data on quality of services provided
  • Managing the relationship with service franchisees in the assigned territory
  • Ensure maintenance of adequate inventory level of installation equipment for contingencies
  • Upgrading customers to higher versions
  • Convince customers for advance service packs
  • What specific skills and traits should this person possess?

    What you need to have

  • Ability to manage escalations
  • Ensure timely resolutions of issues
  • Problem Solving ability
  • Partner management skills
  • Upselling skills
  • Educational Qualifications

  • B.Tech / B.E.
  • Work Experience

  • 4 - 6 years of experience
  • 1 -2 years ( based on the territory)
  • Purpose & Impact

    Manage service centers, inventories after sales service to ensure timely resolution of customer escalations. Implement the Sever to Sell to enhance business for DTH


    Think big to achieve big. Dream the impossible.


    Believe something should exist? Make it. It’s in our nature to innovate.


    Believe something should exist? Make it. It’s in our nature to innovate.

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