A team role within Process Lifecycle Management team, a centralized process management team with the objective of managing standardized processes across Novartis Business Services (NBS).
The role leads process management initiatives on behalf of the Procure to Pay (P2P) Global Process Owner (GPO) and drives standardization and convergence for P2P processes.
The role is accountable for managing optimized and standardized processes within P2P processes with minimum local variants.
The role is responsible for process management initiatives on behalf of the P2P GPO who is accountable. Further, the role is responsible for working closely with key stakeholders in the elements of process design, governance and process mapping to deliver best in class and standardized processes.
The role ensures excellent P2P domain knowledge, experience in BPM methodology and tools, drives performance and ensures delivery oversight.
Major Accountabilities :
Ensure high level of convergence to P2P Finance core processes across the organization oLead and professionally manages NBS P2P processes in accordance with the NBS standards.
Ensure high level of standardization and minimize local variants. oThorough understanding of end to end P2P services and knowledge of multiple country setups combined with capability to challenge deviations that can be eliminated oCollaborate with internal and external SMEs to ensure P2P Finance core process design is comprehensive and best in class
Coordinate and conduct workshops with local entities, perform fit / gap analysis to P2P core process providing guidance and leadership as part of the change management process oLead the change management activities surrounding the deployment or enhancement of the processes in the portfolio, including coordinating end user training, sharing executive updates and highlights oConduct roadshows, drives and campaigns to ensure end-
to-end stakeholder buy-in and support during implementation and post-implementation of the processes
Collaborate with NGSCs as well as intersecting domains in NBS IT, REFS, Procurement to deliver operational performance excellence and continuous improvement projects oPartner across FRA operations (Global, Regional, NGSCs) promoting Global P2P objectives across the Service Centers oSupport relevant boards, SMEs and FRA Ops groups to build a strong P2P community oCollaborate with other GPLs and Process Governance Lead to ensure similar level of process documentation across domains oAct as consultant or advisory body for the country
Design, communicate and train the NGSCs on the P2P Finance core processes oBuild and develop talent, and drive a continuous improvement mindset in the organization and develop and execute training in the defined areas of process expertise oEnsuring that the countries are properly trained based on the standardized processes
Collaborate with FRA OPS Compliance & Controls and Corporate Financial Controls teams to ensure process compliance, and to ensure controls are improving by measuring the right controls while simplifying and automating whenever possible
Ensure processes are compliant to the governance and documentation standards of Process Lifecycle Management
Very good project management skills to implement and oversee global projects
Collect global and cross divisional input on data standards and configurations, facilitating agreement on a standard core
Key Performance Indicator(s) :
Level of process standardization and reliability of P2P processes
Effectiveness of standardization and process improvement initiatives
Timely / successful execution of projects across NBS / benefits realized
Ensure compliance with legal and financial regulations
Compliance of process maps to PLM process mapping standards and governance standards
Graduate or postgraduate degree
Further education in change management, project management
Domain specific background
Preferred : Pharma background
Preferred : a second major European language
10-15 years’ experience leading process design and implementation for large global companies
Prior financial experience with practical knowledge of P2P processes
Experience of regulated environments, particularly the impact in the Pharmaceutical industry.
Experience in drafting of process, rules and guidelines
Prior experience in leading process reengineering and standardization based on industry leading practices