Q2 is seeking a Senior Implementation Engineer tobe responsiblefor implementing Q2’s eBankingSolutions in order to align with the business requirements of our customers.
You will be exposed to a highly customizable product on multiple platforms that are configured / engineered differently for each customer.
Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.
This role will also interface directly with clients to manage questions and issues during a project.
Work on end-to-end delivery of a project which involves gathering requirements, designing technical architecture, building custom elements, integrating 3rd party software, etc
Understand the product thoroughly and be a functional expert throughout the breadth of Cloud Lending’s products
Analyse customer cases and advise the customer community about the product functionalities, gaps, workarounds, and customisations required to resolve any product shortcomings
Designing and configuring Salesforce objects
Partner with clients and internal teams to understand business requirements and direct the configuration duties
Develop and perform quality assurance check points within your team to ensure quality and timely delivery
Take ownership of your team’s business results by developing and leading training and execution plans
Monitors and impacts key metrics and efficiencies
Problem-solve routine to complex issues
Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
Provide Level 2 and 3 support to other team members
Create and implement tools that increase quality, security and productivity
Track status and provide updates in relation to overall implementation process
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Work closely with Development and other teams to ensure client satisfaction and on-time delivery
EXPERIENCE AND KNOWLEDGE :
Bachelor’s Degree in related field or equivalent experience
Typically requires 3+ years of related work experience
Strong MS SQL skills : Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
Configuration and deployment experience with Web Services
Some knowledge of HTML helpful
Data migration experience a plus
VMware experience valuable
Experience with Python and other scripting languages
Familiarity with iOS and Android mobile applications platforms helpful
Strong troubleshooting, diagnostic and analytical skills.
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
A relentlessly positive disposition
Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
Ability to train individuals 1-on-1 and in a classroom environment
The ability to remain calm, diplomatic, and cooperative under stressful conditions
Strong written and oral communication skills including communication of technical concepts to non-technical individuals
Financial Servicesand Enterprise Softwareexperience beneficial but not required