Senior Implementation Engineer
Q2 Software, Inc
Bangalore, India
2d ago

Q2 is seeking a Senior Implementation Engineer tobe responsiblefor implementing Q2’s eBankingSolutions in order to align with the business requirements of our customers.

You will be exposed to a highly customizable product on multiple platforms that are configured / engineered differently for each customer.

Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.

This role will also interface directly with clients to manage questions and issues during a project.

RESPONSIBILITIES :

  • Work on end-to-end delivery of a project which involves gathering requirements, designing technical architecture, building custom elements, integrating 3rd party software, etc
  • Understand the product thoroughly and be a functional expert throughout the breadth of Cloud Lending’s products
  • Analyse customer cases and advise the customer community about the product functionalities, gaps, workarounds, and customisations required to resolve any product shortcomings
  • Designing and configuring Salesforce objects
  • RESPONSIBILITIES :

  • Partner with clients and internal teams to understand business requirements and direct the configuration duties
  • Develop and perform quality assurance check points within your team to ensure quality and timely delivery
  • Take ownership of your team’s business results by developing and leading training and execution plans
  • Monitors and impacts key metrics and efficiencies
  • Problem-solve routine to complex issues
  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Provide Level 2 and 3 support to other team members
  • Create and implement tools that increase quality, security and productivity
  • Track status and provide updates in relation to overall implementation process
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • Work closely with Development and other teams to ensure client satisfaction and on-time delivery
  • EXPERIENCE AND KNOWLEDGE :

  • Bachelor’s Degree in related field or equivalent experience
  • Typically requires 3+ years of related work experience
  • Strong MS SQL skills : Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
  • Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
  • Configuration and deployment experience with Web Services
  • Some knowledge of HTML helpful
  • Data migration experience a plus
  • VMware experience valuable
  • Experience with Python and other scripting languages
  • Familiarity with iOS and Android mobile applications platforms helpful
  • Strong troubleshooting, diagnostic and analytical skills.
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • A relentlessly positive disposition
  • Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
  • Ability to train individuals 1-on-1 and in a classroom environment
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Strong written and oral communication skills including communication of technical concepts to non-technical individuals
  • Financial Servicesand Enterprise Softwareexperience beneficial but not required
  • Apply
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