Operational activities - 4PL Operations
Executive - Operations & FBV M / F
The incumbent will coordinate :
End to End Operation
with various forwarders, broker and warehouse operator and local distributor to support timely receipt and delivery of shipments to customers
Act as a single point of contact for customer and country team for end to end logistics activities including import, export, warehouse, inventory management, local delivery, lost and damage etc.
Manage escalation and customer critical shipment. Coordinate with customer and country team to resolve logistics issues in timely manner.
Proactively offer recommendations for issue resolution and process improvements to project team to improve service quality, efficiency and cost.
Order creation - Manual data entry, Data entry via mass upload and order Verification
Order creation - EDI update management from client & supplier
Modifications for inputs received manually / EDI
Monitor unallocated orders and allocation (through system or manually)
Adhoc order management and allocation
Input business event manually / mass upload / EDI and monitor the data.
Monitor, update and validate operational data for billing
Manage exception process
Review control reports and seek IT support for issue resolution and correction
Customer View Web portal to help customer in case track and trace access is required.
Maintain master report of all geoflow orders status / pending / current details of validation etc.
Establish and monitor supplier performance for all inputs / EDI accurately for timely, accurate billing
Ability to run business analytical tools ( BI, Cognos, Tableau etc)
Geoflow P2P / O2C
Ensure all orders are validated before billing
PO mapping to system transactions and completing all the relevant events to ensure smooth billing.
Monitor and receive all additional / accessorial charges related to the activity for completeness of billing
Maintain master report of all system orders status / pending / current details of validation etc. in respect to P2P / O2C
Pre invoicing coordination with suppliers
Cross functional coordination for smooth billing
Respond to queries regarding contract information, Terms and Condition, Contract benefits so that correct rates and discounts are applied.
Establish process to receive invoices as required with necessary artefacts hard copy and through EDI / Soft copy.
Trouble shoot all the queries from Suppliers / Internal stake holders and ensure the contract is 100% understood and implemented
Educate both supplier and internal stake holders on the P2P process requirement and ensure strict adherence
Ensure all the required documents / data is properly received and updated in the system.
Validate and Monitor data accuracy in the system and escalate issues to service provider and Procurement
Monitor P2P contract and ensure suppliers are meeting the agreed service levels.
Bachelor's / University degree in Supply Chain Management
At Least three to 4 to 5 years work experience in supplier management or sourcing.
Able to speak, read and write English fluently is required.
Good understanding of Supply Chain, Warehouse & Transportation with respect to operations, supplier management and billing.
Should have thorough knowledge of understanding supplier contracts / customer contract rate card including accessorial, terms and conditions, service requirements, penalties, discounts etc.
as applicable to 4PL and 3PL.
Should be well versed in Freight bill verification tools and supply chain operations.
Good knowledge & experience using reporting / analytical tools (Excel, Bi, Cognos, Tableau etc.)
Understanding of all the Operations processes and capable of mapping to customer requirements.
Strong analytical skills and ability to analyze data and provide insights using reports and data.
Proficient in using MS office and ability to learn new IT tools as applicable for business.
Good team player and ability to work with both internal and external stakeholders.
Good communication and presentation skill.
Good team spirit and direct the team to achieve the committed results.
Ability to work in Multicultural environment and different time zones
Minimum level of education required
Years of experience in similar position
Junior (1 to 5 years of experience)