Executive - Operations & FBV M/F
Bangalore, India
3d ago


Operational activities - 4PL Operations

Job title

Executive - Operations & FBV M / F

Job description

The incumbent will coordinate :

End to End Operation

  • with various forwarders, broker and warehouse operator and local distributor to support timely receipt and delivery of shipments to customers
  • Act as a single point of contact for customer and country team for end to end logistics activities including import, export, warehouse, inventory management, local delivery, lost and damage etc.
  • Manage escalation and customer critical shipment. Coordinate with customer and country team to resolve logistics issues in timely manner.
  • Proactively offer recommendations for issue resolution and process improvements to project team to improve service quality, efficiency and cost.
  • Geoflow updates

  • Order creation - Manual data entry, Data entry via mass upload and order Verification
  • Order creation - EDI update management from client & supplier
  • Modifications for inputs received manually / EDI
  • Monitor unallocated orders and allocation (through system or manually)
  • Adhoc order management and allocation
  • Input business event manually / mass upload / EDI and monitor the data.
  • Monitor, update and validate operational data for billing
  • Manage exception process
  • Review control reports and seek IT support for issue resolution and correction
  • Customer View Web portal to help customer in case track and trace access is required.
  • Maintain master report of all geoflow orders status / pending / current details of validation etc.
  • Establish and monitor supplier performance for all inputs / EDI accurately for timely, accurate billing
  • Ability to run business analytical tools ( BI, Cognos, Tableau etc)
  • Geoflow P2P / O2C

  • Ensure all orders are validated before billing
  • PO mapping to system transactions and completing all the relevant events to ensure smooth billing.
  • Monitor and receive all additional / accessorial charges related to the activity for completeness of billing
  • Maintain master report of all system orders status / pending / current details of validation etc. in respect to P2P / O2C
  • Pre invoicing coordination with suppliers
  • Cross functional coordination for smooth billing
  • Respond to queries regarding contract information, Terms and Condition, Contract benefits so that correct rates and discounts are applied.
  • Establish process to receive invoices as required with necessary artefacts hard copy and through EDI / Soft copy.
  • Trouble shoot all the queries from Suppliers / Internal stake holders and ensure the contract is 100% understood and implemented
  • Educate both supplier and internal stake holders on the P2P process requirement and ensure strict adherence
  • Ensure all the required documents / data is properly received and updated in the system.
  • Validate and Monitor data accuracy in the system and escalate issues to service provider and Procurement
  • Monitor P2P contract and ensure suppliers are meeting the agreed service levels.
  • Applicant's profile

  • Bachelor's / University degree in Supply Chain Management
  • At Least three to 4 to 5 years work experience in supplier management or sourcing.
  • Able to speak, read and write English fluently is required.
  • Good understanding of Supply Chain, Warehouse & Transportation with respect to operations, supplier management and billing.
  • Should have thorough knowledge of understanding supplier contracts / customer contract rate card including accessorial, terms and conditions, service requirements, penalties, discounts etc.
  • as applicable to 4PL and 3PL.

  • Should be well versed in Freight bill verification tools and supply chain operations.
  • Good knowledge & experience using reporting / analytical tools (Excel, Bi, Cognos, Tableau etc.)
  • Understanding of all the Operations processes and capable of mapping to customer requirements.
  • Strong analytical skills and ability to analyze data and provide insights using reports and data.
  • Proficient in using MS office and ability to learn new IT tools as applicable for business.
  • Good team player and ability to work with both internal and external stakeholders.
  • Good communication and presentation skill.
  • Good team spirit and direct the team to achieve the committed results.
  • Ability to work in Multicultural environment and different time zones
  • Candidate criteria

    Minimum level of education required


    Years of experience in similar position

    Junior (1 to 5 years of experience)

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