About Retail Lending :
The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, Personal Loans among others.
They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank
About the Role :
The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling.
The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements.
The center of all client engagements will be to ensure superior customer experience
Develop and maintain business relationships with select group of customers through individualized customer service
Handle customers queries and provide superior service to the mapped customers
Ensure timely delivery of customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards in achieving total customer satisfaction are met
Deepen the existing relationships by cross selling the Bank's products and services / third party products
Achieve the New To Bank, cross-sell and portfolio retention targets as assigned by the organization
Responsible for portfolio irregularities, management (Renewals / Pending Renewals / Stock Statement / Insurances / Other compliances) and portfolio achievement basis delinquency numbers
Ensure achievement of month end enhancement disbursements
Optimal qualification for success on the job is :
Graduation / Post-Graduation from a recognized institute
Role Proficiencies :
For successful execution of the job, the candidate should possess the following :
Knowledge of industry, technology, marketing, and product trends
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skill in both English and the local language
Ability to handle pressure and meet deadlines
Strong Excel and database manipulation skills, financial and statistical analysis skill