Genesys Contact Center Platform Developer
Millennium Ims Private Limited
Bangalore, INDIA
6d ago

Role Description :

Genesys Software Developer will have 7+ years (in a Senior level) of experience in design, build, test and implementation of new features and functionality on Genesys or similar contact center infrastructure including global Interactive Voice Response (IVR) systems which run on the Genesys Voice Portal platform.

Genesys Software Developer will be responsible for system analysis, creating technical specification documents, developing source code, preparing unit / integration test plans, and release management.

Furthermore, this position is responsible for system integrations, maintenance, and support of contact center components including, speech recognition, routing, and real-time and historical reporting.

The position will be part of the Genesys Platform support team responsible for deployment and maintenance of Genesys IVRs, reporting, and multi-channel solutions, as well as Call Recording and Workforce Management Solutions from other leading software manufacturers.

Qualification :

2-3 years Java / vxml Development.

2-3 years IVR Administration, development, or support experience (Genesys Voice Portal required).

2-3 years of experience with Speech Recognition technology (Nuance preferred).

3-5 years Linux, UNIX Server Administration.

3-5 years Tomcat experience and IDEs like Eclipse or Genesys Composer.

Ability to build new routing strategies as well as tune existing strategies in Genesys IRD.

3-5 years of experience as Genesys Engineer / Administrator monitoring and supporting Genesys framework 8.0 / 8.5.

Must have telecommunication background and experience with VOIP / SIP / CTI standards and technologies.

Experience with GVP reporting, InfoMart, CCPulse.

Genesys Certification preferred ñ Framework, Routing, SIP Server, and Genesys Voice Portal.

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