Senior Technical Writer
Bangalore, Karnataka, India
6d ago

About BU :

The Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator.

They map the future and set new standards for our products, empowered with industry best practices, ML and AI capabilities.

The team passionately delivers intelligent end-to-end solutions and plays a key role in Epsilon’s success story.

You’re a problem solver with exceptional people networking skills who can Plan, design, develop, and publish technical content like developer guides, release notes and online help that is easy to use, easy to understand, and easy to find.

You will be a perfect match if you’re self-reliant, passionate about technology / products, and interested in producing high-quality documentation and are open to feedback on your writing, with an eye towards continuous improvement.

Why we are looking for you

  • Create content in a various medium such as documents, video, presentations, whitepapers, technical blogs / articles, flow charts, workflows, lab guides etc.
  • Independently gather information from subject matter experts to develop, organize, and write feature documentation, API documentation, architectural and configuration documentation.
  • Actively participate in all scrum meetings and collaborate effectively with key stakeholders and subject matter experts.
  • Understand how existing users are using the product, and continuously update the documentation to help users find the answers or to complete the task on product or address common concerns.
  • What you will enjoy in this role

  • Work with the product development team and technical writing team to get necessary collateral items designed in a way that best explains a given concept
  • Demonstrate best practices for content development, design, and user experience within an agile software development environment.
  • Own the end-to-end authoring process : design, development, editing, production, translation, and life cycle management.
  • What you will do

  • Evaluate content requests and work with stakeholders, such as Product Management, Engineering teams, delivery, and support teams to understand the business problem, goals, and desired outcomes.
  • Before documentation test / evaluate product features by testing API responses, workflows, jobs, SQL queries , data validations, UI validation etc.
  • Propose process improvements, coordinate, and execute content development and user experience strategy.
  • Qualifications

  • Bachelor’s degree or equivalent in computer science
  • 5+ years of experience documenting SaaS products, Cloud based solutions, data driven client facing products or enterprise-class client / service software
  • Prior experience working on ServiceNow is must.
  • Confirmed understanding on tools such as Wiki, Confluence, Adobe products, MS-Word, Agile methodology
  • Experience using standard desktop publishing, online help, documentation, and screen capture tools such as FrameMaker, RoboHelp, and SnagIt, Wiki, Confluence, Adobe products, MS-Word etc. is highly desirable.
  • Ability to use HTML to create new content using existing style sheets and to revise existing HTML content is desirable.
  • Experience with any public cloud like AWS, Azure, GCP, scripting or programming language is desired. Knowledge of RDBMS, SQL / NOSQL is plus.
  • Experience in working with Agile teams following latest DevOps practices like CICD (Continuous Integration and Continuous Development)
  • Ability to work in a fast-paced environment on a continuously changing product
  • Hands on experience in testing of the product, and detailing the UI / product behavior
  • Experience with campaign tools is highly preferred
  • Bachelor’s degree in English, Writing, Liberal Arts (or related technical field), or must be enrolled in appropriate degree program in English, Communications, Journalism, Information Design, or related discipline.
  • Certification in Technical Writing, Information Design, or related area highly desirable.
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