Customer Service Associate / Sr. Customer Service Associate
VBPO India Private Limited
Gurgaon, Gurgaon, India
5d ago
source : Aasaanjobs

Initiate all collection activities (telephone calls, latter and emails)Sending soft reminders (1st, 2nd and final) via ERP Produce ageing bucket reportMonitor and collect on historical due amountsUpdate all the customer conversation / agreements etc in ERP Sending cases to the 3rd party when customers are not reachable or out of collectable thresholdAnalyzed account receivable information on the debtor and prioritizingResolving queries of 3rd parties involved in collection for premium and claims.

Downloading bank statements on daily basis and investigating on the payments received to make sure right payments are applied to right polices / claimsDocumented all collection attempts accurately and truthfullyDaily Quality Check (QC) on all incoming paymentsInquiring policy / claim department about any changes in policy / claim and synchronize the information with all related customers and 3rd party.

Update customer database as per payment received / not received / any agreement with customer / insolvency or decease etc.

Approval or rejection of overpayment or short payment made by customer by investigating customer’s other policies.Training new resources helping team membersGurgaon, GurgaonSector 6, Gurgaon

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