Technical Content Delivery Specialist
Bengaluru, India
4d ago

Technical Content Delivery Specialist, WW Enablement Team

Your Mission : As a Technical Content Delivery Specialist in the WW Enablement Team, you will play an integral part in enabling our various technical audiences, including Customer Support, Professional Services, Sales Engineers, partners and customers.

Key focus areas will include live instruction sessions and mentoring programs. You will also participate in improving efficiency through innovative enablement programs.

Key Responsibilities :

The core function of this role is to enable our Commvault technical community. As a member of this speciality team you will use your technical expertise to deliver consistent, high impact training content.

For this role, your daily responsibilities will include :

  • Delivery and design of classroom training programs
  • Delivery and design of onboarding topics
  • Participate in Tier 2 and gauntlet programs
  • Providing Subject Matter Expertise guidance and expertise
  • Creation of eLearning content, field guides, whitepapers and presentations
  • Gathering and sharing local feedback for worldwide initiatives
  • Ensure a feedback loop to validate that training quality and execution meets expectations
  • Assist with lifecycle management of training materials, including consolidating, updating or removing legacy content
  • Identifying gaps in knowledge and work to remediate shortfalls
  • Engagements within the Technical Enablement team on content generation for all Commvault internal resources
  • Solicit feedback and take opportunities to improve learning experience
  • Take the initiative to experiment or suggest better ways to enable learners
  • Be on the forefront of new features and technologies
  • Required Skills / Experience :

  • Proven ability to learn and deliver training for technologies
  • Demonstrated presentation skills
  • 2-5 years’ experience in designing and delivering technical training
  • Excellent communication; verbal and written
  • Ability to understand complex features and explain them at a beginner, intermediate, or expert level
  • Critical and lateral thinking, problem-solving
  • Technical Enablement experience preferred in the high tech, business software with experience in back up or data recovery a big plus
  • Proficient in working with Unix / Linux based operating systems (RHEL, CentOS, AIX)
  • Proficiency in working with SQL / NOSQL applications (Oracle or SAP HANA preferred)
  • Position Requirements Include :

  • Bachelor's degree in Education Technology or related field
  • Experience delivering in classroom or virtual classroom style training sessions
  • Experience with MS Office, Camtasia, Articulate, Storyline, Captivate or similar content creation tools
  • Detail-oriented, business partner who can collaborate across functional teams to deliver content in an easy format for learners
  • Self-starter who can work independently, establish priorities and a strong team player
  • Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment.
  • Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

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