Technical Content Delivery Specialist, WW Enablement Team
Your Mission : As a Technical Content Delivery Specialist in the WW Enablement Team, you will play an integral part in enabling our various technical audiences, including Customer Support, Professional Services, Sales Engineers, partners and customers.
Key focus areas will include live instruction sessions and mentoring programs. You will also participate in improving efficiency through innovative enablement programs.
Key Responsibilities :
The core function of this role is to enable our Commvault technical community. As a member of this speciality team you will use your technical expertise to deliver consistent, high impact training content.
For this role, your daily responsibilities will include :
Delivery and design of classroom training programs
Delivery and design of onboarding topics
Participate in Tier 2 and gauntlet programs
Providing Subject Matter Expertise guidance and expertise
Creation of eLearning content, field guides, whitepapers and presentations
Gathering and sharing local feedback for worldwide initiatives
Ensure a feedback loop to validate that training quality and execution meets expectations
Assist with lifecycle management of training materials, including consolidating, updating or removing legacy content
Identifying gaps in knowledge and work to remediate shortfalls
Engagements within the Technical Enablement team on content generation for all Commvault internal resources
Solicit feedback and take opportunities to improve learning experience
Take the initiative to experiment or suggest better ways to enable learners
Be on the forefront of new features and technologies
Required Skills / Experience :
Proven ability to learn and deliver training for technologies
Demonstrated presentation skills
2-5 years’ experience in designing and delivering technical training
Excellent communication; verbal and written
Ability to understand complex features and explain them at a beginner, intermediate, or expert level
Critical and lateral thinking, problem-solving
Technical Enablement experience preferred in the high tech, business software with experience in back up or data recovery a big plus
Proficient in working with Unix / Linux based operating systems (RHEL, CentOS, AIX)
Proficiency in working with SQL / NOSQL applications (Oracle or SAP HANA preferred)
Position Requirements Include :
Bachelor's degree in Education Technology or related field
Experience delivering in classroom or virtual classroom style training sessions
Experience with MS Office, Camtasia, Articulate, Storyline, Captivate or similar content creation tools
Detail-oriented, business partner who can collaborate across functional teams to deliver content in an easy format for learners
Self-starter who can work independently, establish priorities and a strong team player
Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment.
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.