Associate IT Support
UiPath
Bangalore
14d ago

Accelerate Human Achievement : that is UiPath's mission. We are the leader in Robotic Process Automation (RPA), and with over $400 million in funding from top venture capital firms like Sequoia, Capital G (Google), and Accel, we are on an unprecedented trajectory of growth.

With this funding, we have an incredible opportunity to improve the way people work globally. Our award-winning company culture values humility, and leaders who know how to listen.

CEO Daniel Dines’ primary goal was to build a company where he would love to work, and even now, with thousands of employees in tens of countries, that remains our top priority.

We trust and empower our colleagues, and together we make sure we have everything we need to do our best work, from the support of strong leaders to awesome perks and benefits.

Here's what you would be doing at UiPath :

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures
  • What you will bring :

  • Minimum 3 - 6 Yrs of relevant work experience as a help desk technician or other customer support role.
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Why to work with us?We are offering the possibility to work from home or flexible working hours, a competitive salary package, a Stock Options / Rsu’s Plan and the unique opportunity of working with us to develop state-

    of-the-art robotics technology are just a few of the pluses.We must have caught your attention if you've read so far, so we should talk.

    At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and / or veteran status, or any other protected classes.

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