ITSO
Shell
Bangalore, India
1d ago

Job Description

As part of the Operations Landscape Management (OLM) team, the Business Analyst is responsible for delivering smooth operations of applications and providing technical expertise related to the database platform.

The Business Analyst contributes by performing actions that maintain the integrity, security and compliance of the Application Landscape & reduce incident volume and provide speedy and quality problem resolution.

Responsible for assisting in the end-to-end application operations delivery with technical and / or functional skills where the size and scale of the application landscape requires a specialist to assist in the application support delivery for their landscapes for all incident, problem, and change related activities.

Accountabilities

Drive Incident / Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and / suppliers for all assigned portfolio applications

Ensure operations suppliers and staff perform within agreed service levels.

Assist in change ticket review / approvals / planning. Including launching new initiatives to ensure application stability following application releases

Ensure operation runbooks, support guidelines, and procedures are produced and maintained for use

Ensure regulatory and compliance controls are embedded in landscape operations and assist with the collection of compliance data

Assist in representing the Downstream Services and Operations organization (SOM) towards the Downstream IT Business Managers for landscapes in scope sharing relevant information and managing priorities / escalations.

Coordination of Disaster Recovery (DR) plans and Test execution for the critical business applications within the landscape including maintaining the application and infrastructure landscape documentation on an annual basis, document failover process, criteria and timings

Act as the escalation point for operation-related issues

Manage situation calls for business critical applications and work with staff and suppliers to reach problem resolution

Document and action Root Cause Analysis steps following Major Problem Reviews within the portfolio

Represent the portfolio in Change Boards to ensure application stability during any infrastructure changes which may impact business critical applications

Design and launch new continuous improvement initiatives within the portfolio base.

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