Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-
connected consoles, personal computers, mobile phones and tablets.
Data Scientist, EA Customer Experience
WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork.
We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.
We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives.
And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.
You’re a Data Scientist.
You know how to pull all types of data from any source, be it Facebook posts, call center chats, video likes or survey results.
You understand that you have 2 basic jobs :
Help our studios understand what problems players have with their games and provide insights that help optimize our call center.
Both pursue the ultimate goal of providing the World’s Best Service for the World’s Best Games.
You use all resources available to you to help solve a problem, be it a new algorithm, programming language or the person sitting next to you.
You’re a programmer / statistician / NLP expert who is fanatic about games and Customer Experiences.
You’re also a genuinely nice person who brings positive energy to an office. You’re approachable and take the time to listen so that you understand someone else’s view.
This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players.
We’re players taking care of players and people talking to people whenever, wherever, and however they need us.
We’re the Data Science team, part of the larger Customer Experience Insights team.
We are surrounded by Production, BI, SEO and Market Research analysts. We’re the people who use advanced statistics and modeling to help solve business problems, be it for ad hoc analyses or to put a model into production and change player experiences for the better.
We surface player problems through our text analytics offerings. We write a lot of code and talk to stakeholders from all teams and all levels.
We are great team mates and trusted advisors, who provide insights to facilitate decisions and create models that change experiences.
A typical day in the life of a Data Scientist :
So how do Data Scientists make great experiences for players? They :
You’ll need to be awesome at wearing these hats :
Customer Advocate You care what kind of experience our players are having when their games or services don’t work and you want to be an active participant in improving it
Programmer You’re an expert at writing functions and identifying the right language for the right situation
People Analyst You understand that your work contributes to improving people’s lives not predict when a machine is going to break down
Learner You are a regular on Stack Overflow, know how to take apart a Vignette and are always looking for a new project that allows you to put that cutting edge technique to good use you read about last month
Documentation Expert you know just the right level of documentation to help yourself and the next person understand what you did, when and why
Teacher you’re patient and can field questions from the rest of the team around better coding practices
Experiment Designer You can create up an A / B test in your sleep, but you don’t let a less than ideal A / B test set up stop you from finding some answers
NLP fanatic you can turn language into math??? Yeah that’s the stuff you love!
A few last things about how we work, because they’re super important :
If you’re interested in this role, you’ll need these skills or experiences :
What’s in it for you? Glad you asked!
We love to brag about our great perks like comprehensive health and benefit packages, and, of course, many other perks! And since we realize it takes world-
class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality.
At EA, we live the work hard / play hard credo every day.
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.