Leica Biosystems is a cancer diagnostics company and a global leader in workflow solutions, offering the most comprehensive portfolio from biopsy to diagnosis.
Our mission of Advancing Cancer Diagnostics, Improving Lives is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.
We are looking for a Field Service Engineer Toscana (m / f / d), who will be preferably based in Firenze. The FSE provides technical service and support in the field on Advance Staining / CH / PI equipment within Leica Biosystems (LBS), ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for LBS.
Key responsibilities Provide installation support, maintenance, modification and / or repair on various Advanced Staining instruments.
Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customers expectations Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Company policies.
Ensure the on-time and appropriate application of all published Technical Service Bulletins (TSBs) that are issued by the Business Unit recommending or mandating updates or changes to the Instruments in the field.
Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.
Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner.
Maintain spare parts stock within budgetary limits in order to maximize Fast Time Fix repair metrics. Control expenses in order to maximize the profit contribution to the company.
Represent the company in a professional manner in order to install confidence within current and prospective customers of Company products.
Qualifications Technical High School Diploma (Mechanic, Electric, Electronic...) At least 4 years of experience as a FSE in the Biomedical industry, dealing with Hospital equipments (diagnostic laboratories) Experience in Anatomy Pathology will be a plus Good English (both written and spoken) Good IT skills (Advanced Staining equipment runs with computers and is connected to networks) Willingness to travel extensively Excellent organizational skills Team player but able to work also autonomously Works with integrity and understands compliance requirements Leica Biosystems is part of Danaher Corporation, a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide.
Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions.
Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage.
We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200 PERCENT over 25 years.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The EEO is the Law poster is available here.