esponsible for handling escalated incidents and High Availability environment incident Management on UNIX Platform HPUX, LINX, Solaris .
Problem Management on UNIX platform. Perform Root Cause Analysis using quality tools. Change Management : Prepare Implementation, backout and test plan for Change records.
Perform risk and impact analysis for changes. Configuration Management : CMDB audits and regular updates of CMDB. Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes HA engineering for architecture of HA environment with OS / patch Release management, Application load and maintain configuration of Central OS image servers.
Scripting for monitoring / automating the Sys admin activity for change scheduled as projects on multiple servers Analysis of availability, configuration management for reporting to customer Disaster Recovery planning and conducting DR tests.
Responsible for Standard Operating procedures issuance to incident management team. Prepare Service delivery reports Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes Responsible for creating and maintaining Standard Operating procedures for incident management team.
Indentify and drive continual improvement program in UNIX environment and improve the service efficiency.