Client Technology Global Tax aligns with the business to develop, implement and manage the portfolioof technology solutions across the Tax service line.
The Global Tax Service Deliveryteam isresponsible for managing the programs and projects within their respectiveportfolios globally.
As applicable, this includes :
Providing demandmanagement, project management, product management, business analysis andtransition management
Working withArchitecture and Strategy teams to determine application roadmaps, standardsand enterprise architecture fit
Working with UserExperience, Application and Infrastructure Engineering teams to design,architect and build the solutions
Providing supportfor Service & Incident management
Monitoring andmeasuring the quality of the solutions delivered
Business analystfacilitates business process improvement via the methodical investigation,analysis, review and documentation of all or part of a business in terms ofbusiness functions and processes.
They manage the requirements developmentprocess through the elicitation, analysis, specification and verification ofmultiple levels of requirements (business, stakeholder, solution) and supportthe ongoing management of the requirements.
Business analyst creates viable andconsumable specifications including mock-ups and acceptance criteria inpreparation for the construction and testing of IT solutions.
Experience / Skill requirements
Five to seven years in a large-scaletechnology environment.
IT Business Analyst with extensive experiencein financial / tax Applications and its release cycle
Three to five years’ experience in businessanalysis or related technical field (application development, technical productowner, deployment / implementation and infrastructure) specifically inSharePoint, O365, Azure apps etc.
Business Analysis job with personalaccountability as product owner on agile Scrum teams for delivering andmanaging requirements to time and cost for moderately complex projects
Experience in selecting and executingelicitation techniques such as Interviews, Exploratory Prototypes, FacilitatedWorkshops, Focus Groups, Observation, User Task Analysis, Documentation Study,and Surveys.
Managing and negotiating with difficult andopinionated stakeholders with moderate supervision during elicitation sessionsand during the development lifecycle.
Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing.
Development and deployment of formal businessanalysis methods and tools to govern and control programs at an excellent levelin accordance with firm standards.
Management of senior stakeholders’expectations and requirements with regular supervision.
Proficient at executing the determinedmethodology, especially SAFE Agile
Works in close collaboration with other teamsincluding engineers, development, testing, implementation and support.
Experienced in dealing with vendors from thepoint of view of requirements and delivery of the solution.
Support IT business initiatives, itsobjectives, scope potential solutions based on cost, strategic fit and businessimpact
Experienced in SharePoint technology,especially integration on client side, migrations and the app model design
Experienced in training staff in how to usethe system, present prototypes and mock-up and ready solutions to stakeholders
Analytical / Decision makingresponsibilities
Following the project strategy to elicit anddocument requirements. Following the procedures on how the requirements will bemanaged (i.
e., base lining requirements, requirements change control andrequirements traceability).
Selecting the appropriate analysis andspecification models and ensuring that requirements are of high quality.
Aware of emerging technologies, and leadingthe business through technology change
Assessing change requests related to requirementsto assess impact on the project.
Accountability for quality of requirementsimpacting own project.
Expected to act independently to deliver andmanage requirements to schedule, budget and scope.
Provide support as required and requested andis self-driven and motivated.
Progressing towards a Business AnalysisCertification (CCBA, Certification of Competency in Business Analysis, orequivalent).
Familiarity with ITIL v2 or 3 would beadvantageous.
Mentors and supports peers and junior teammembers.
Participate in resource planning andrecruitment activities as requested
IT Technical Skills :
Business ProcessImprovement Demonstrates the ability to apply key principles, practicesand techniques related to the competency area to identify and communicaterelevant ideas, data and recommendations related to the competency.
Demonstrates the ability to apply basic concepts and practices consistently instructured, defined situations with limited supervision.
Demonstrates theability to research, formulate relevant questions and seek advice aboutspecific concepts and practices to deepen learning and application skillsrelated to the competency.
Business Analysis - Takes responsibility forinvestigative work to determine business requirements and specify effectivebusiness processes, through improvements in information systems, informationmanagement, practices, procedures, and organization change.
Applies andmonitors the use of required modelling and analysis tools, methods andstandards, giving special consideration to business perspectives.
Conductsinvestigations at a high level for strategy studies, business requirementsspecifications and feasibility studies.
Identifies stakeholders and theirbusiness needs.
Methods and Tools - Promotes and ensures useof appropriate techniques, methodologies and tools.
Stakeholder RelationshipManagement - Develops and manages oneor more defined communication channels and / or stakeholder groups.
Initiatescommunications between stakeholders, acting as a single point of contact fordefined groups. Facilitates open communication and discussion betweenstakeholders.
Captures and disseminates technical and business information.Facilitates the business change decision-making processes, and the planning andimplementation of change.
Requirements Definitionand management - Facilitates scoping and business priority-setting forchange initiatives of medium size and complexity.
Contributes to selection ofthe most appropriate means of representing requirements in the context of aspecific change initiative, ensuring traceability back to source.
Discovers andanalyses requirements for fitness for purpose as well as adherence to businessobjectives and consistency, challenging positively as appropriate.
Obtainsformal agreement by stakeholders and recipients to scope and requirements andestablishes base line on which delivery of a solution can commence.
Managesrequests for and the application of changes to base lined requirements.Identifies the impact on requirements of interim (migration) scenarios as wellas the required end position.
Usability RequirementsAnalysis - Selects and uses toolsand methods to establish, clarify and communicate the non functionalrequirements of system users, their characteristics and tasks, and identifiesthe technical, organizational and physical environment in which a complexproducts or systems will operate.
Business DomainKnowledge - Developing anunderstanding of the customer services and business processes.