As a Senior Software Development Manager, you will have technical ownership of critical parts of the Customer Service Experience.
You'll lead a talented and nimble team of managers, engineers, TPMs and Product Managers to create innovative ways to improve customer service experience for our Customers as well as Customer Service Associates.
Responsibilities include managing an organization of thirty+ individuals, process, and quality of service improvements, strategic planning, project management for software within the team, and management of resources across teams.
Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivery.
The ideal candidate will be passionate about solving the toughest software challenges; you'll be excited by working at huge scales, and you'll have a proven record of delivering highly operable and maintainable software projects on time.
You'll have relentlessly high standards for yourself and everyone you work with and you'll be constantly looking for ways to make the systems you own better.
You'll be intensely customer focused : you understand your customers' challenges and are constantly looking for ways to solve them.
You have great communication skills, and enjoy working in a fast-paced, collaborative team environment.
You must be able to :
Interact with Project Sponsors, Project Stakeholders and multiple business and technical teams to define and deliver complex features.
Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
Plan and manage multiple parallel projects.
Create, maintain, and disseminate project information to stakeholders.
Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
Be the glue that is able to understand, plan, and manage the cross-team inter-dependencies for complex systems.
Communicate project issues and status in a concise, accurate, and professional manner
Apply best practices to software development lifecycle for projects based on experiences with a number of agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches.
Build and maintain integrated project schedules that account for internal / external dependencies, differing SDLC approaches, numerous constraints, and adequately factors in some contingency for some unplanned delays while still be aggressive.
Remain flexible to changing priorities, open to new ideas and have Amazon's success firmly in your focus.
Bachelor's degree in Computer Science, Computer Engineering, or related technical discipline
7+ years of relevant engineering experience
5+ years people management experience
Experience with managing teams that build large scale distributed software.
Preferable to have strong understanding of Java technologies and exposure to OOA, SOA etc..
Deep hands-on technical expertise
Excellent verbal and written communication skills
Strong business and technical vision
Ability to handle multiple competing priorities in a fast-paced environment
A deep understanding of software development in a team, and a track record of shipping software on time
Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions